How to purchase a subscription?

The platform allows you to buy and manage subscriptions.

In this article:

To purchase a Subscription through the Product Catalog, select the desired product in the catalog by clicking “View Offers” of the desired product. 


The “More information” (1) link of the selected offer will provide an extended description.
Press “Buy Now” (2) to add the offer to the Shopping Cart.  


When purchasing a new subscription with the same Offer ID as a currently active subscription, the following pop-up message will appear to let customers know that they already have a similar existing subscription:

2023-12-11 11_55_21-Product Catalog.png

This message is intended to inform customers that they have the option to adjust the quantity of the existing subscriptions rather than purchasing a new one. 

The subscription name is clickable and redirects the user to the subscription edit page.
If there are more than 5 subscriptions, you can scroll down to view all of them.

Step 1: Configure Plan

1. Choose the Tenant Domain.
2. Change the Quantity as desired.
3. Choose the Charge Period.
4. Please note that all the mandatory fields must be filled out before the offer can be added to the Shopping Cart!


Step 2: Select Add-ons

1. If needed, add (1) necessary add-ons to the parent license or skip (2) to the next step. 


2. If you add the add-ons, you can also change quantities and choose the charge period (similar to Step 1 above). 


3. After add-ons (if any) are added, confirm your choice:


4. After confirmation, a pop-up window with a purchase summary will appear on the right side of the screen: 


Step 3: Verify/modify Order

Order can also be changed (before it is finalized!):
1. Click the license name and the table with the configuration will appear as described before (in step 1). 


2. If necessary, subscriptions can be removed: a pop-up window will appear so the changes can be approved:


3. The order can be saved in the shopping cart for later check-out, even if it is not submitted by clicking "Place order".



4. After pressing the "Shopping Cart" icon, a pop-up window again appears on the right side of the screen. You can select "Place order" to finish the purchase:


Step 4: Place Order

After the order is placed, you will be asked to agree to the Terms and Conditions. 

1. Read T&C, by clicking the link provided and mark the check-box.
2. Press the "I agree" button.

19.png                                                                                         21.png

3. You will receive the Order Number and Order summary.

4. View orders -when an order is submitted, it leads to the tab, where you can see the status.

5. Continue Shopping - it will redirect you to the catalog, where you can choose other licenses to purchase or manage the customer.

Was this article helpful?

1 out of 1 found this helpful

Add comment

Please sign in to leave a comment.