What to do if I get the "Please enter a valid email?

Customer Support Customer Support

This article explains steps that are needed to take in case you are facing a "Please enter a valid email" message while signing in.

1. If you are not able to log in to Platform due to the “Please enter a valid email” message (see the image below), this means that your Azure Active Directory (AAD) tenant domain has not been added to our authentication solution. 

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To resolve this issue, please provide the following information by Submitting a request through the Knowledgebase:

  • Azure AD domain (xxx.onmicrosoft.com)
  • Alias Domains*

Note! It is essential to provide us with the AAD Custom Domains, which are associated with the main AAD xxx.onmicrosoft.com tenant domain and might be used for further sign-ins.

The complete list of the AAD tenant domains can be found in the Organization's Azure Active Directory or in the Microsoft 365 Admin Center:

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Invalid Domain domain valid email invalid

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