1. Log-in to your platform  

2. Choose "Orders". By default, an open page view is Recent orders, where you can see all orders with different statuses (e.g. Start, Provision finished/failed, etc.). Also, you will see who placed the order, when the order was placed.

order_3.png

Here you can see the following fields:

  1. Order ID / # of items - number of the order and list of licenses.
  2. Requested changes - any changes made to the existing order/subscription (increase/decrease of licenses, license suspension) or if a new subscription is purchased.
  3. Created by - shows information in which the user/organization created the order.
  4. Date - the date when the order purchased/changes to subscription done.
  5. Status - state of order.
  6. Note - note can be added to the order.
  7. Historical orders button in Recent orders view.

Orders__2_png.png

From here you can access Historical orders, where you will find orders with completion statuses (Completed Success / Completed with Errors). And more details about the order, who placed, admin name, and when the order was placed. 

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