Subscription Auto Renewal

Customer Support Customer Support
  • Notification trigger: Upcoming automatic renewal of the subscription 
  • Recipients: Customer Primary contact. In case there is no Primary Contact set for an organization, an email is sent to nobody. 

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For yearly subscriptions first notification is sent 60 days before the renewal, second is sent 35 days before the renewal and the last one is sent on the renewal date.

 

Please note, to set the Auto-Renew: Off, user will need to choose the option 'Now', as that change will take place immediately.

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Subscription Auto Renewal

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  • Jenni Bergman

    Hi,

    Is it possible to send an automatic notification for all renewals regardless of whether autorenewal is turned on or not? We should inform the customers in both scenarios.  Also, could there be several notifications, for example in 3 months and then a reminder in 1 months before the end date?

    Thanks,

    Jenni

    Jenni Bergman
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