How to block and unblock the organization?

This article is about how to manage the organization's status.

How to block organization?

As a Distributor admin, and Seller Admin you can block/unblock the organization from their profile page. This stops all orders that are still in progress, cancels all quotes pending their acceptance, and either keeps or cancels their existing subscriptions.

Note! A user can't access a blocked organization.  

To block the organization, go to the Organization section, and select the desired profile.

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Note! The organization can not be blocked before you choose to keep or cancel its existing
subscriptions.

a. If you choose to "Keep subscriptions" - Subscriptions will remain active until expiry.

b. If you choose to "Cancel subscriptions" - Active subscriptions will be canceled.

Note! Some vendors may have limited support for canceling subscriptions. For example, MS NCE subscriptions have a commitment period and they won't be canceled. You will be billed for the commitment duration even if the organization is blocked.

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c. If you choose to "Remove" the organization will be removed from the view and will not be accessible.

cus_1.pngWhen selecting the actions mentioned above, a pop-up window will appear:

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d. After selecting "Confirm," the organization will be removed.

Note! If an organization has an active subscription, the following error message pops up "Cancel all active subscriptions and try again."

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e. After selecting "Open subscriptions" the user will be directed to the Subscription section. 

How to unblock an organization?

You will find blocked organizations in the Organization section with the status "Blocked". Click on "Profile".

Note! Only Seller Admin role allows to unblock the organization.

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Press on "Unblock". After this, the organization will be active again.

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