Organization Synchronization
This article describes manual and automatic synchronization from the Microsoft Partner Center.
When a Microsoft customer signs a partnership agreement with a 2-Tier seller or a Direct seller, the relationship will be synced almost instantly upon acceptance in the Microsoft Partner Center, without needing to trigger a manual sync or wait for an overnight sync.
NOTE! Pease be aware that while Microsoft claims these updates occur instantly, they do not guarantee them.
To initiate the manual sync, navigate to the portal's "SETTINGS" tab and choose the sub-section Organizations. Click on "Sync Now" button.
This button enables Sellers to have their customers synchronized from the Microsoft Partner Center to their platform within a few hours.
Clicking this button on a Distributor portal initiates the entire Distributor sync from the Microsoft Partner Center, which can result in a longer synchronization times.
Manual sync with Microsoft will be locked for the next 60 minutes since the last run. When manual sync is blocked, the "Sync now" button, will be disabled:
NOTE! This manual sync functionality allows to reduce the sync time down to a few hours (instead of the usual 24-hours time span).
Bill-to info updated on the platform will not sync to the Microsoft Partner Center. If the Bill-to info needs to be changed for a customer, such a change should be done directly in the Microsoft Partner Center, which will later sync to the platform.
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