Microsoft Partner Guidance for Office 365 E1 and Microsoft 365 Business Basic Promos

The CSP Office 365 E1 and Microsoft 365 Business Basic Promos are designed for new customers
only and are transactable as traditional paid subscription licenses. After the initial 6-month free
period, Microsoft will begin billing at normal rates for monthly bills in months 7 through 12 of the
annual commitment. You can suspend the subscription before the trial ends, in more detail read the article How to suspend subscription? 

When will this change take place?

The updated Office 365 E1 promo and new Microsoft 365 Business Basic promo will be made
available in CSP starting Monday, May 4th, 2020. At that time, Microsoft will also discontinue the new start of the Office 365 E1 Trial. 

How long will these promos be available?
The Office 365 E1 and Microsoft 365 Business Basic promos will be available through June 30th, 2020.
Microsoft may choose to extend the availability of these promos based on the evolving environment.

What does “New Customer Only” mean?
The Office 365 E1 and Microsoft 365 Business Basic promos will technically enforce that customers
must not have a current paid or recently canceled (within the last 30 days) subscription in their
tenant for any of the following products:
• Office 365 E1
• Office 365 E3
• Office 365 E5
• Microsoft 365 E3
• Microsoft 365 E5
• Office 365 F3
• Microsoft 365 F3
• Microsoft 365 Apps for enterprise (formerly known as Office 365 ProPlus)
• Microsoft 365 Business Basic (formerly known as Office 365 Business Essentials)
• Microsoft 365 Business Standard (formerly known as Office 365 Business Premium)
• Microsoft 365 Business Premium (formerly known as Microsoft 365 Business)
• Microsoft 365 Apps for business (formerly known as Office 365 Business)
• Exchange Online Essentials
• Exchange Online Plan 1
• Exchange Online Plan 2

What if my customer does not align to one of the eligible customer types?
Your customer may be eligible for another offer. Get additional details and the full list of Teams trials
and offers.

What happens if a customer wants to cancel or can no longer pay prior to completion of Month 12?
If an online service subscription is canceled before its fixed term expires, Microsoft will not invoice
customers/partners for any future scheduled billings for that subscription. At this time, online service
subscriptions that are canceled will not incur an Early Termination Charge. At a future date, however,
Early Terminations Charges may be incurred for new online service subscriptions that are canceled
prior to their expiration. Learn more in the
Program Guide for Microsoft Cloud Solution Providers.

What happens to customers who already started the CSP Office 365 E1 Trial?
Microsoft will continue to enable customers who have already started a CSP Office 365 E1 Trial to
continue using it. No additional customers will be able to create 6-month CSP Office 365 E1 Trials
beginning May 4th, 2020. At that time, new customers instead should leverage the CSP Office 365 E1
Promo as described in this article.

What is included in the trial?
For each license assigned to a user in the trial, they will be provisioned additional backend services
that enable them to experience the full value of Microsoft Teams. This includes:
• Exchange Online Plan 1
• Flow for Office 365 Plan 1
• Forms
• Microsoft Planner
• Microsoft Whiteboard
• Microsoft Teams
• Office Online
• PowerApps for Office 365 Plan 1
• SharePoint Online Plan 1
• Stream
• Sway
• Yammer Enterprise.

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