How To Create Microsoft Tenant Domain for a Customer Organization?

Introduction

This article decribes how to:

• Create Microsoft Tenant Domain Steps
• 'Create New Tenant Domain' Grid Explained
• Actions after Microsoft Domain was Created

Prerequisites

To enable a customer organization to purchase Microsoft offers, it is essential to have a valid Microsoft tenant domain in the Microsoft Partner Center. This can be achieved in one of two ways:

1. Create the customer organization in the Microsoft Partner Center and then synchronize it with the Appxite platform.
2. Create the Microsoft Tenant Domain directly in the Appxite platform and synchronize it with the Microsoft Partner Center.

The second option can be performed directly within the Appxite platform from the CATALOG menu. This article will guide platform Admins through the process of setting up the Microsoft Tenant Domain on the Appxite platform.

Create Microsoft Tenant Domain Steps

In order to create a new tenant domain:

1. Log in to the portal on behalf of the customer, which the tenant domain needs to be created for.
   
2. Select the Microsoft Product you would like to place a Purchase Order for, or simply select any Microsoft Product if the new tenant domain needs to be created without making a purchase.
   
   NOTE! It is not necessary to complete the purchase, in order to create a new tenant domain. The purchase order can be cancelled once the new tenant domain is created.
   
3. In the Configure Plan form, select 'Create New' next to the Tenant Domain field:
   
   
   The Create new tenant domain grid will pop-up:
   
   4. In the Domain name field, enter the name of the new tenant domain and select Save.
   
   
   TIP! The company name can be used for a domain name.
   A prefix 'onmicrosoft.com' will be appended to this domain name.

'Create New Tenant Domain' Grid Explained

Once you selected 'Create New' on Offer Form you are presented with the following grid with the available options explained below:

1. Domain Name - enter the name of the new tenant domain and select 'Save':

To resolve this, try a different domain name or remove the domain from a grid if available there using Delete button and re-use the name. 
For more information, please see the following article.
What to do if I get the "hostname: example .onmicrosoft.com" is not a valid" message?

2. Domain Name - the domain summary table includes a list of all Microsoft domains for the organization, which were created successfully or are still processing, or did not create due to the error.

3. Status - indicates the status of domain. If particular domain was created successfully, it can be chosen while placing the order.

4. External ID - 'Microsoft Tenant Id' for the customer organization. Only domains created successfully have positive values.

5. Comment - in case there was an issue to create a domain, in column ‘Comment’. error message will be shown **.

** Make sure to check Limitations section in this article in case you have received any errors during tenant creation and if unable to solve it, submit the ticket with Appxite Support Team for assistance.

6. Delete - remove invalid domain to reuse the name again, only tenant domains which are either in status 'Invalid' (did not created successfully) nor have any subscriptions under, can be removed. All other states (eg. 'New', 'Suspended') are not in the scope for deletion.

7. Close - close the grid.

8. Save - save the changes, to be used in conjunction when creating new domains as explained in the first paragraph.

Actions after Microsoft Domain was Created

1. When the new tenant domain is created, the primary contact specified in the customer organization profile receives the details of the newly created Account, including the Admin user account, via email:

The details from the email, customer could use on the https://admin.microsoft.com:

2. Enter your administrator account name, in the format: admin@yourdomain.onmicrosoft.com and click Next.

Limitations

When a customer creates a tenant domain with Microsoft through the platform, Tax ID (used to be call VAT number) and other details will undergo extra validation from Microsoft as per their requirements for selected countries.

Important to remember:

• Upon creation of a tenant domain, the latest customer information from the customer profile in the platform will be sent to Microsoft for validation.
• If Tax ID is empty in the customer profile, the customer will be marked as Tax-exempt on Microsoft side.
• Updating customer profile in the platform will update customer’s information on Microsoft side the next time a tenant domain is used.
  

Please be aware also of additional Restrictions in Microsoft domain creation.

Summary

The Microsoft Tenant Domain Name and Microsoft Tenant ID are unique identifiers for all organizations within the Microsoft ecosystem. For existing or potential customers who wish to begin purchasing Microsoft licenses and Azure Plan offers using the Appxite platform, the process is simple, quick, and fully self-service.

Once the information in the Profile section is aligned with Microsoft’s requirements, creating the domain and purchasing offers is just a few clicks away. If there are any issues creating the domain, the Appxite platform will display the reason in the Comments section. This allows customers to correct any errors and attempt the domain creation process again.

Related Content

• How to log-in to the catalog on behalf of the customer?
• What to do if I get the "hostname: example .onmicrosoft.com" is not valid" message?
• Validate company names, customer names, and email addresses
• Restrictions in Microsoft domain creation