Microsoft 365 Business Voice and Audio Conferencing Promos

This article will describe promotions for Microsoft 365 Audio Conferencing and Microsoft 365 Business Voice.

Microsoft is launching two new CSP promos in FY’21 to enable partners to drive adoption of Teams as a meeting and calling solution. Both promos reduce friction associated with adding Audio Conferencing and Business Voice to Microsoft 365, thereby enabling customers to get the full value of Microsoft 365 and Teams as meetings and calling solutions.

NOTE! The Audio Conferencing promo will run from October 1st, 2020 to March 31st, 2021. The Business Voice promo will run from November 1st, 2020 to April 30th, 2021. Review promotion details in Partner Center to confirm availability. The promotion pricing expires 12 months from the subscription start date for the customer who purchased it, not 12 months from the CSP billing date.

For partners considering options for customers, consider the following:

Audience - Recommended Offer
Net New Customers - CSP Microsoft 365 Audio Conferencing Promo (Free)
Existing Microsoft 365 Customers - CSP Microsoft 365 Business Voice Promo (Discounted)

Offer basics:

How should partners use these promos?
Partners can include these promos in current customer acquisition motions to enable new customers in need of a meeting solution to sign up with a partner. Throughout the promos, partners have the opportunity to showcase the value of Microsoft 365 and Teams as a meeting solution to new customers to drive to a purchase decision. The Audio Conferencing promo presents partners with the opportunity to grow Microsoft 365 sales by enabling the full Team's meeting capabilities, thereby increasing the value of the Microsoft 365 for Business suites. 

What customers are eligible for the promotions?

The Audio Conferencing and Business Voice promos will only be available to the following types of
customers:

  • A net new Microsoft 365 tenant
  • An existing Microsoft 365 tenant without Audio Conferencing or Business Voice subscriptions
  • An existing Microsoft 365 tenant with Audio Conferencing or Business Voice subscriptions that wants to buy new seats during the promotional period
  • An existing Microsoft 365 tenant with Audio Conferencing or Business Voice subscriptions that comes up for renewal during the promotional period
    However, the promos are not available to customers if they are a:
  • Syndication Partner customer
  • GCC High or DoD customer

Are the promotions have new offers or do they apply to the existing offers?
Both the Audio Conferencing and Business Voice promotions have new promotional offers. They will
coexist with the existing full-price offers. During the promotional periods, partners can transact the promotional offers or the standard full-price offers. At the end of the promotional period, the promotional offer will not be available to sell, and only the standard full price offer will remain.

Can partners still sell the regularly priced offers without the promotion to qualifying customers?
Partners who do not wish to offer promotional pricing to otherwise qualifying customers can choose
to sell the regularly priced offers.

Can an existing audio conferencing or Business Voice customer take advantage of the promo?
New seats of Audio Conferencing and Business Voice are eligible for the promotion. Existing users on
Audio Conferencing and Business Voice should continue paying their current rate for their subscriptions. If an existing customer’s annual renewal occurs within the promotional period, they can switch from the full price offer to the promotional offer. 

How will the promo effect the billing rates of my existing Audio Conferencing or Business Voice customers?
If your customer is renewing their Audio Conferencing or Business Voice license during the duration of the promo, they can renew their subscription with the promotional offer or the standard full price offer. If they are not renewing their subscription during the promotional period, their billing rates will remain unaffected.

Does this promo apply to both monthly and annual billing frequency?
No. This promo applies only to monthly billing frequency. Customers who choose to pay annually will not receive any promotional pricing.

What happens if a customer wants to cancel or can no longer pay prior to the completion of the 12-month promotion?
If an online service subscription is canceled before its fixed term expires, Microsoft will not invoice customers/partners for any future scheduled billings for that subscription and pro-rate the charges for the current month if applicable. At this time, online service subscriptions that are canceled will not incur an Early Termination Charge. At a future date, however, Early Terminations Charges may be incurred for new online service subscriptions that are canceled prior to their expiration. Learn more in
the Program Guide for Microsoft Cloud Solution Providers. 

What are the promotional discounts?
Audio Conferencing will be free for the first 12 months everywhere it is available. Business Voice offers will be discounted at 25% for Business Voice with calling plan and 33% for Business Voice without Calling Plan for 12 months. Pricing details as follows for each geography:
US:

Business Voice with Calling Plan: 25% discount/$5 off ERP for Business Voice with Calling
Plan (Net: $12 / ERP: $15)
- Business Voice without Calling Plan: 33% discount/$4 off ERP for Business Voice w/o Calling
Plan (Net: $6.4 / ERP: $8)
UK:
- Business Voice with Calling Plan: 25% discount/3 GBP off ERP for Business Voice with Calling
Plan (Net: 7.2 GBP / ERP: 9 GBP)
- Business Voice without Calling Plan: 33% discount/2.5 GBP off ERP for Business Voice w/o
Calling Plan (Net: 4 GBP / ERP: 5 GBP)
Canada:
- Business Voice with Calling Plan: 25% discount/5.63 CAD off ERP for Business Voice with
Calling Plan (Net: 13.5 CAD / ERP: 16.88 CAD)
- Business Voice without Calling Plan: 33% discount/5 CAD off ERP for Business Voice w/o
Calling Plan (Net: 8 CAD / ERP: 10 CAD)
RoW:
- Business Voice without Calling Plan: 33% discount/$4 off ERP for Business Voice w/o Calling
Plan (Net: $6.4 / ERP: $8)

What is the SKU information?

Note! These offers are add-ons.

Business Voice Offer Names Promo Offer GUID Standard Offer GUID
Microsoft 365 Business Voice
(Canada)
ef3ff6bb-a288-4a56-9204-
97b37ff9a0b8
2fc79cbc-5db1-4e1f-ac16-
95e420cb86a0
Microsoft 365 Business Voice (UK) e7d1d0fa-b769-45c7-aaeac3e6f7402691 27162687-feea-4d5a-8888-
36a6c15add34
Microsoft 365 Business Voice (US) TBD TBD
Microsoft 365 Business Voice
(without Calling Plan) (Canada)
b71df433-6fd9-4549-886d577f7aa06070 dad393d5-5f4c-443c-95ce240b687bd255
Microsoft 365 Business Voice
(without Calling Plan) (UK)
bbfd896b-e3d4-45ba9319-14104d400069 984d3230-b916-4aed-acc1-
5522085d24b1
Microsoft 365 Business Voice
(without Calling Plan) for US
9b05d0b7-cfb4-42f1-9cc3-
f698dba2838e
39d77d0f-eb8f-4ebc-b618-
692e1cc59c8f
Microsoft 365 Business Voice
(without Calling Plan) for RoW
4ba4d580-4902-42b0-
8411-a27358dd5405
cc69a07c-8c51-457f-bb2af21a62d6bede
Audio Conferencing Offer
Names
Promo Offer GUID Standard Offer GUID
Promo offer: Microsoft 365
Audio Conferencing Adoption
106da677-5af6-492a ac7f52b3b29a9762 c94271d8-b431-4a25-a3c5-
a57737a1c909

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