User permissions and roles Distributor level

The permissions of a "User" can vary within the platform, depending on what the administrator assigns to them. These permissions include viewing and managing various organizations. The distributor has only one main role "Distributor admin".

Note! The Distributor Admin role is visible only to distributors in the platform. 

See the table below displaying permissions relative to a user's role:  - View; E - Edit.  


If you wish to provide your team members with Distributor-level access and for them to have full platform access, but without the possibility to edit items or settings, provide the user with Distributor Read-only



To enable full access with Distributor Read-only permissions on the SKU and Distributor portal, the Distributor Read-only role should be added as an additional role to the "Distributor Admin" role.

Note! if the users are not assigned both the "Distributor Admin" and "Distributor Read-only" roles, they will not be able to navigate the distributor portal.  

If a user with Read-Only access rights navigates to the seller platform, they can interact with the content. 
If they attempt to make any changes, they will not succeed.

To give sellers access to their platform, they can be invited with separate roles to perform different actions. The Product Manager role is used for the creation of new products and services, in order to access CPQ and edit forms.

See below the Seller level:


Note! In order to provide access to the reseller's reports (reports for the whole portal or the reports of all the organizations), the "Reseller Report" role should be added additionally to the already existing roles.

To give end-customers access to self-service, they can be invited by the seller with separate roles to perform different actions. See below the end customer level: 


  • ''Customer'' permissions are available to the seller and to the customer.
  • "Billing Admin" can be used if the seller thinks it should be visible to the customer.

Note! When inviting a customer, it is suggested to use the “Customer” status. There, the user can purchase and manage subscriptions without being exposed to overly sensitive data. With the “Customer admin” status, the user can purchase subscriptions, manage subscriptions, and invite other users from the same organization.

Managing a user’s information and permissions is possible through the Users tab. The activity and status of various users can be seen in the Status column.


A user’s status can be any of the following 3 (three):

  • New: A user with a “New” status means that an invitation has been sent to this user. However, they have either not yet accepted this invitation, or they have not yet logged in to the platform.
  • Active: A user with an “Active” status means that the invited user has accepted the invitation and has logged into the platform. 
  • Blocked: A user with a “Blocked” or “Disabled” status means that the user has been Deactivated. This user does not have access rights to the platform. However, as this user is still shown in the list of users, it can be renewed. A blocked user can be fully removed from the platform if all their Permissions have been removed.

The table below describes the system for inviting users:


Was this article helpful?

1 out of 1 found this helpful

Add comment

Please sign in to leave a comment.