Common order errors and how to fix them
When facing issues with orders going through, you will see the message "Provisioning failed" in the order status field. If hovering over the "Provisioning failed" text, in most cases, it will display a message with the reason why the provisioning could not be processed.
An overview of successful and failed orders can be found in the Order status report.
Here are common reasons for orders not being able to complete:
- There is a pending operation on subscription X. Please try again in 24 hours - Please wait 24 hours and place the order again. There might be some processes on the Vendor's side preventing placing the orders.
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Incomplete or missing billing info (for Microsoft subscriptions) - Orders can not be completed if the billing information is missing or the email address is invalid. Confirm if the information has been filled in correctly in the Microsoft 365 Admin Center or Microsoft Partner Center (check for missing address line, postcode, etc), wait for overnight synchronization (or synchronize the information manually from the Microsoft Partner Center for immediate effect), and resubmit the order.
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More than 1 Azure plan - There is a limitation to the amount of Azure plans. Only 1 Azure plan can be purchased per customer.
In case of suspension of the subscription - all active subscriptions must be suspended first via Partner Center or Azure Portal.
There are no limitations to the amount of Azure subscriptions inside the Azure plan. - The reseller domain cannot be the same as the customer domain - For example, the Reseller email address is john@thisisrealdomain.com, and the order is being made for xxx@thisisrealdomain.com.
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MCA has to be updated in the Partner Center - either a partner confirmation of the customer's acceptance of the Microsoft Customer Agreement must be provided, or the customer must accept the Microsoft Customer Agreement in the Microsoft 365 Admin Center before you can complete this purchase.
- Order provisioning failed for Education offer - Customer profile is not set as an Educational in Microsoft 365 Admin Center or Microsoft Partner Center - this can be changed only by contacting support and requesting to change the organization type.
- Internal error - An internal error occurred. Please try resubmitting the provisioning.
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