Notification Settings Levels

There are two levels of notifications settings:

  • 'Distributor Level'
  • 'Seller Level'

'Distributor Level' is available at the distributor platform and 'Seller Level' is available at the seller platforms.

 

There is a direct relation between 'Distributor Level' and 'Seller Level' across distributor and seller portals. For details, please see the example below:

Event name Distributor Seller Outcome
Subscriptions - order placed On On

Recipients from Distributor field and recipients from Seller field and default recipients** are getting the notification.

Subscriptions - order placed On Off

Recipients from Distributor field and default recipients** are getting the notification.

Subscriptions - order placed Off On

Recipients from Seller field and default recipients** are getting the notification.

Subscriptions - order placed Off Off

Recipients from Distributor field nor recipients from Seller field nor default recipients** are not getting any notification.

** The list below shows the default recipients for particular events whom should receive the notification always unless distributor or seller notifications are disabled for both - distributor and seller level.

Customer Primary Contact Customer Billing Contact Customer Account Manager Reseller Primary Contact Reseller Billing Contact Reseller Account Manager Distributor  Primary Contact
AutoPaymentSuccessful AutoPaymentSuccessful ExpireSubscriptionNotification AutoPaymentSuccessful AutoPaymentSuccessful QuoteAccepted ResellerPendingApproval
AzureSubscriptionRoleAssigned CardForAutoPaymentIsSaved SubmitToReview AzureSubscriptionRoleAssigned CardForAutoPaymentIsSaved QuoteChangeRequested TaxCalculationErrors
CardForAutoPaymentIsSaved PreferredCurrencyResetNotification   CardForAutoPaymentIsSaved PreferredCurrencyResetNotification SubmitToReview  
ExpireSubscriptionNotification     CustomerPendingApproval      
NewQuoteCreated     NewCustomerSynchronizedFromMSPC      
NewTenantCreated     NewOrganizationRegistered      
OrganizationStatusChanged     NewQuoteCreated      
PreferredCurrencyResetNotification     NewTenantCreated      
QuoteCanceled     OfferProvisioned      
SubscriptionAutoRenewal     OfferProvisionError      
SubscriptionsRenewError     OffersBecomeAvailable      
SubscriptionsSuccessfullyRenewed     OffersBecomeUnavailable      
      OnPurchaseNotification      
      PreferredCurrencyResetNotification      
      QuoteAccepted      
      QuoteChangeRequested      
      QuoteRejected      
      ResellerSynchronizedNotification      
      SubscriptionChangeError      
      SubscriptionChangeSuccess      
      TenantCreatedDuringSynchronization      

 

 

NOTE! The recipients from distributor field are not visible for resellers and it is based on the design to encapsulate the data between different business stakeholders.

 

Related Content

Notification settings

How to reset notification settings to default?

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