Chat Widget Integration
Introduction
This article describes the integration of a chat widget on your website, offering users instant support through a visible chat box in the corner of the screen:
By enabling the chat widget, a dropdown will show two available options to choose from:
a. Zendesk
b. Puzzel Chat
By selecting Zendesk and entering 'appxite.zendesk.com' in the Zendesk API key, your customers will be redirected to AppXite internal support which will have your query/request addressed by us. That is the very common use case for AppXite's direct customers:
By selecting Zendesk and entering the Zendesk API key or Zendesk URL in the Zendesk API key section, your Customers will be integrated with particular Zendesk Support. For more information, read more in Zendesk Developers Apps Documentation.
If you select Puzzel Chat, you will have to fill in the "Puzzel Chat Id" and "Puzzel Chat Config" input fields to connect with the provider's app.
For an introduction regarding this widget, go to the following URLs:
NOTE! Please note that upon selecting either of the two available chat providers, it is mandatory to fill in all the fields with valid information to use the chat function.
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