How to Reset Multi-Factor Authentication (MFA)

Introduction

This article explains the process of resetting Multi-Factor Authentication (MFA) for Appxite users who have lost access to their registered account in the Authenticator app. Reset MFA is needed when the Appxite user does not have access anymore to previously registered account in the Authenticator app on a mobile device, very often following changing a mobile phone or some additional scenarios.

In this article:

• Prerequisites and User Roles
• How to Reset MFA
• Next Steps After Reset

Prerequisites and User Roles

Reset MFA is available to the administrator user roles (Distributor Admin or Seller Admin).

How to Reset MFA

To reset Multi-Factor Authentication for a user, follow these steps:

1. Navigate to Users section, select the particular User, and select Reset MFA next: 
   
2. You will be presented with the following confirmation prompt. Select Confirm or Cancel:
3. Upon selecting Confirm, you will be presented with a prompt message in the bottom right corner informing you if the operation was successful and if not, the reason of failure.
   

Next Steps After Reset

After the MFA has been successfully reset, the user should follow the guide for logging into the platform for the first time since the MFA has been reset:

Using Multi-Factor Authentication (MFA) for Account

Limitations

Currently, there are no known limitations for the MFA reset functionality. The process works seamlessly for all users who have accounts created with the 'Account' option during invitation.

Summary

The MFA reset functionality allows administrator users (distributor admin or seller admin) to reset Multi-Factor Authentication for users who have lost access to their Authenticator app. This process is essential when users change mobile devices or encounter other scenarios that prevent access to their previously registered authentication account. After successful reset, users must follow the initial MFA setup process to re-establish secure access to their accounts.

Related Content

• Using Multi-Factor Authentication (MFA) for Account
• User Management Guide
• Known Use Cases for MFA Authentication not to Work