Hey, how can we help?

In this release we made it much simpler to add similar offers as a vendor:
- When creating a new offer, it will be possible now to create it by copying an existing offer.
- Click it and complete 80% of offer onboarding instantly – offer details, configurations, and pricing plans are all copied!
- Change what you need and click Publish.
Another upgrade for your own services is the ability to configure whether customers can cancel their recent order and receive a full refund:
- End-customers can click “Cancel” on the order within the allowed period. The order and the subscription will be canceled, and the customer will not be charged for it at the end of the current period.

This article will describe Microsoft 365 Business offer Promotion, basics, and Terms & Conditions.

Note! Microsoft 365 Business promotion is valid only until 30.06.2020

If you plan to offer promotional pricing to government and state-owned entities, you’ll need to first ensure that the price you offer to these customers doesn’t exceed the maximum resale price. The maximum resale price is the applicable ERP minus the promotional discount.

Learn more on how to add a Special price tag, and how to change markup/discount.                        

Offer basics:

What is the Microsoft 365 Business Offer?
The Microsoft 365 Business offer is a 1-year discount of 20% for Microsoft 365 Business with an annual commitment, for up to 300 licenses. New and existing customers are eligible for this offer.

This offer is available through the Cloud Solution Provider program only.

This offer is available in Germany, France, Austria, Italy, Spain, Ireland, Norway, Sweden, Finland, Denmark, Netherlands, Belgium, Switzerland & Portugal.

What is the purpose of the offer?
Given the prevalence of cybersecurity concerns for SMB customers, it’s critical that SMB customers have the right tools to protect themselves. With Microsoft 365 Business, customers can get access to tools to help fight against threats, protect data and secure devices today.

What partner incentives are available to complement this to-customer offer?
If eligible*, partners can continue to qualify for standard CSP incentives through transacting this offer, including base rebates, global accelerators, and local accelerators.

Note! You must be eligible to receive CSP incentives. Learn more about CSP incentives: aka.ms/partnerincentives

What materials and training are available for me to leverage?
Updated sales and technical training materials are available on aka.ms/m365bpartners. These materials will outline how to approach the security opportunity in SMB, how to deal with common objections and how to overcome technical blockers.

Offer details:    
What are the offer terms and conditions?

By transacting this discounted offer, partners agree to abide by the below offer terms.

Terms and Conditions:

• The offer: 20% off one year of Microsoft 365 Business subscription for up to 300 licenses when purchased through a Microsoft Authorized Cloud Solution Provider. The discount requires a 12-month commitment but can be billed monthly or annually.
• Offer valid between December 1, 2019, and June 30th, 2020.
• Eligible customers: Both new and existing customers are eligible.
• At the conclusion of the 12-month promotional term, the customer will be billed at then-current market prices every year. The subscription will continue until the customer cancels with their Microsoft Seller.
• May not be combined with other offers for the same product.
• Microsoft 365 Business is subject to the Microsoft Cloud Agreement.
• Partner-specific conditions.
• Transacting partner is a Microsoft Authorized Cloud Solution Provider. 

PRICE PROMOTION PASS-THROUGH REQUIREMENTS
Microsoft is pleased to offer you this promotional price on Microsoft Products and Services, which represents a discount on your standard price (“Promotional Discount”). Please note that this Promotional Discount is intended to benefit end customers. For Government and State-Owned Entities, you must ensure that the customer price for Microsoft Products and Services does not exceed the Maximum Resell Price, including if you are selling as a distributor. “Maximum  Resell Price” means the applicable ERP less the Promotional Discount.

What happens at renewal?
The billing for these subscriptions will continue beyond the promotional 12-month term unless the customer cancels the subscription through their seller. At the conclusion of the offer term, the customer will be billed the current market price every year. Microsoft will make this pricing adjustment automatically. There is no action for partners.

What does annual commitment mean?
Annual commitment means that by purchasing this SKU, the customer commits to a twelve-month term. This includes monthly and annual billing options and is standard for all CSP offers.

Customer examples:
The customer currently owns 50 Office 365 Business Premium seats and wants to move to Microsoft 365 Business in the promotional period. The customer would be eligible for the 20% discount on Microsoft 365 Business for all 50 seats in their subscription.

The customer adds 10 seats at the start of the promotion, however, want to add additional seats in the promotion time period. This is allowed if the seats are purchased in the promotional period. These additional seats will be eligible for the 20% discount and subject to the terms of the offer.

The customer then wants to add seats out of the promotion period to a tenant created in the promotion period. The seats purchased in the promotion period will be eligible for the 20% discount. The seats purchased outside of the promotional period are not eligible for this discount and will be priced at the current market rate.

The customer wants to renew the subscription after 12 months.

The subscription will continue until customer cancels with their Microsoft Seller. However, at the end of the 12-month promotional period, the discount will no longer apply, and the customer will be moved to the current market price automatically by Microsoft. There will be no action for the partner or the customer.

Offer ID
Microsoft 365 Business: Secure Productive Business Buy CSP_61795cab-2abd-43f6-88e9-c9adae5746e0 

On June 28 Microsoft has sent a non-renewal notice to all Indirect Sellers, that are onboarded to Partner Center, informing of the expiration of the existing seller terms (“Terms and Conditions Governing Indirect Sellers” (the “Indirect Seller Terms”)) which will be replaced with the Microsoft Partner Agreement starting September 1, 2019.

Q: What does it mean?
A: Starting September 1, 2019, the new Microsoft Partner Agreement will be available for all partners in the CSP program including indirect sellers. The existing seller terms and conditions governing indirect sellers will be replaced by the Microsoft Partner Agreement when it is becoming available on September 1, 2019. The expiring existing seller terms will be replaced with the Microsoft Partner Agreement.

Q: Where can I sign the new MPA?
A: Microsoft Partner Agreement will be available on Partner Center starting September 1st, 2019.

• Review Microsoft Partner Agreement (starting July 31, 2019).
• Accept Microsoft Partner Agreement on Partner Center (between Sep 1, 2019 Jan 31, 2020).

Q: Will that impact the way of working with AppXite?
A: No. 

Microsoft Partner Agreement Term Enforcement Timeline:

• September 1, 2019 – January 31, 2020: Indirect Sellers must accept the terms of the Microsoft Partner Agreement.
• After January 31, 2020: Indirect Sellers who have not accepted the Microsoft Partner Agreement will have their CSP transactions blocked.
• From August 31, 2020: Indirect Sellers who have not Accepted Microsoft Partner Agreement will be off-boarded from the CSP Program.

Read more here.

This article outlines the main questions that arise while reviewing the Cloud Commerce Platform as-a-Service Agreement.

The Cloud Commerce Platform as a Service Agreement describes:

1. How AppXite provides users with the Platform
2. The rights and obligations of involved parties

1. When will the Platform become available?

AppXite Platform will be available right after a user (1) completes the onboarding step and (2) confirms that the Platform is configured according to their preferences.

2. What is White-Label Branding? 

This means that a user's Platform is branded under their logo, name, and other relevant designs accessible via URL.

3. What is White-Label billing?

When a Platform is set up and begins scaling sales, users often consider reducing administrative workloads by having AppXite take over customer billing. This means they utilize AppXite's White-Label Billing as-a-Service. This service generates invoices on behalf of the data generated in your Platform and sends it to customers. 

4. What is the Platform's availability?

AppXite's ultimate goal is providing full platform functionality 24/7/365.

This means effecting updates in a manner that affects business using the platform as little as possible. Now, the platform may have downtime consisting of two service windows per month - for a total of 4 hours. AppXite will notify sellers 2 (two) business days in advance of such service windows via e-mail. Additionally, AppXite takes commercially reasonable efforts to minimize everyone's risk exposure by making these service windows Saturday mornings 8:00 - 10:00 GMT +3. 

5. My business collects customer data, including personal data. What should I do to ensure compliance with data protection laws, including GDPR?

First, ensure there is a valid legal basis for processing. Then, maintain an appropriate level of information security within your company. This means that processing activities must be transparent; sufficient information is regularly provided to customers regarding the processing of their data. For further information visit our Privacy Hub.

This way, we ensure that we can collect payments from resellers.

6. Can I sell my own solutions via the AppXite platform?

Yes. Additional offers can be added to the Platform by using Platform functionalities for configuring offers. You can also appoint AppXite to act as your distributor; launching your products through our network of resellers connected to the Platform.

7. What happens to my customer data when I end the agreement?

Your data will be returned in a reasonably requested format. If the law requires, we will keep records of this data.

8. I want my own terms and conditions to govern my marketplace. Can I use my own terms on the Platform?

Platform functionalities allow users to upload and update terms and conditions related to its white-labeled capabilities.

9. What is the subscription term?

The standard term is 1 (one) calendar year. However, users have the ability to choose their own subscription terms.

10. Can I make modifications to the Platform?

No. However, you can request that AppXite carry out some modifications that will improve functionality.

11. Can AppXite make modifications to the Platform?

Yes. AppXite may change the functionality of the Platform by adding new features and improving various capabilities. AppXite will make its best efforts to notify users of any modifications before such modifications are implemented.

12. What happens if a customer changes information in the Microsoft Partner Center?

There is a 2-way synchronization between the Microsoft Partner Center and the AppXite Platform. Therefore, certain information can be edited in either location with both being updated. However, it is important to understand that once customer information has been synchronized with the platform, the only Billing information should be updated in Microsoft Partner Center. All other information must be updated on the platform to avoid problems with synchronization.  

13. Can I have my Platform support different currencies?

Yes. The platform does support different currencies. However, the settlement between a seller and AppXite should be consistent in one of the currencies provided below:

• Euro (EUR)
• Norwegian Krone (NOK)
• Swedish Krona (SEK)
• Danish Krone (DKK)
• Swiss Franc (CHF)
• Polish Zloty (PLN)
• British Pound (GBP)
• US Dollar (USD)

16. Who to contact regarding legal issues?
E-mail: appxite.legal@appxite.com

17. Who to contact regarding financial issues?
E-mail: fa@appxite.com

18. Who to contact regarding data protection?
E-mail: dpo@appxite.com

This article will describe, how to accept Microsoft Customer Agreement (MCuA) through the platform. Microsoft Customer Agreement in CSP program will replace Microsoft Cloud Agreement starting from January 31st, 2020. Read more here.

 ----------------------------------- 

Q: What is the new process for confirming customer acceptance of the Microsoft Customer Agreement?

We have enabled function for sellers and their customers to accept new terms of MCuA.

When purchasing new MS subscription or renewing existing, or adding additional licenses for existing subscriptions seller and/or customer will have to accept terms, there will be pop-up window in the portal where one will enter their contact details – email, name, surname, phone number (optional) and click on "I Agree":

NOTE! We do not provide these terms on the platform. The platform acts only as a place of acceptance, therefore, terms should be read before they are accepted in our platform. To find region-specific Microsoft Customer Agreement customer templates in all supported languages, see Microsoft Customer Agreements by region and language.

The first step is to log in to the platform and starts purchasing and/or renewal. Before BUY, a pop-up will appear where one will need to accept the terms. If terms have not been accepted in the platform, sellers and/or customers will not be able to purchase, renew and add licenses.

----------------------------------- 

Things to keep in mind:

1. MCuA should be accepted in the portal by end-customer;
2. MCuA can be accepted on behalf of the customer only when a customer has given his acceptance to do so;

To see more information about the MCuA, click here and here.