We understand that it is vital to have a seamless portal usage experience and our team is working round the clock to improve and evolve the platform constantly. Additionally, we have prepared several tips&tricks that can be used to ensure our partners have a smooth experience while using the platform. 

1. Browser choice

The platform is compatible with the most popular internet browsers, but it is advised to use Google Chrome for the best experience.

2. Incognito mode

Use Incognito mode by clicking on browser settings and choosing Incognito mode. 

3. Clean cookies

Sometimes there can be information from your previous session stored in the browser cookies that might interfere with some of the functionalities. It is best practice to clear the browser cookies regularly or perform a hard refresh of the page by pressing F12 and right-clicking the browser refresh button.

4. One organization at the time

If you are working with several organizations, multitasking is not your friend. Keep only one organization profile open on your browser and close it, before logging in as other organization.

5. Give it some time

Large updates, such as, adding items to catalog are heavy processes and can take some time. Wait for some minutes before refreshing the page to see your changes applied.

Adobe VIP MP migration and sync APIs

Our new APIs will help you seamlessly migrate your Adobe customers to VIP MP and synchronize migrated customers into platform.

If your customer is already migrated to VIP MP, simply start their synchronization to your platform right away. With one API call, the platform will do all the hard work for you:

1. Create organization and tenant.
2. Sync and co-term subscriptions based on based on customer's Adobe account
3. Apply the right discounts based on customer's Adobe account

If your customer is yet to be migrated, use our new APIs to perform full migration and sync. With just several API calls you will:

1. Validate whether your customer is eligible for migration
2. Migrate them to VIP MP
3. Synchronize the customer and their subscriptions to your platform as described above

Once synchronization is completed, you will find new subscriptions in their usual place on your platform.

Billing improvements

Peak usage

By default, your platform is set to your usage offers by calculating the total (SUM) volume of meters consumed within a month. Now you can open your offer and set usage to be billed for peak (MAX) numbers in the same period.

This will help you deploy a more competitive pricing model of your servers, cloud computing, telecommunications and other services. It will also allows you to optimize your prices to better fit your actual cost structure.

Postponing invoice calculation

Your platform calculates invoices based on subscription events and usage. This data for any given period isn't always finalized on the invoice date.

Example: your platform calculates invoices on the 1st day of the month. By that time all subscription events from the current period are already accounted for, but usage date from the same period is still being collected and processed.

Now you can postpone calculation of the invoice for the current period by a few days to include usage billings into the same invoice. This ensures that usage and similar "late arrivals" are invoiced in their actual period and all your revenue comes on time.

Upgrades - prefill configuration

When configuring an upgrade for your subscription, the upgrade form now starts with the current values from your subscription. You can now be more confident and accurate when you submit the upgrade without having multiple tabs open.

Fixes and tweaks

Fixed being able to repeatedly click the "Overwrite selected" button for no reason during price import.

These updates are planned to go live by Nov 23, 2023.

Usage offer self-service overhaul

New self-service for onboarding usage offers

Pricing

Start by adding and configuring prices of usage components on the new "Usage" tab of your pricing plan:

1. Create meters. You can add multiple meters and give them custom names such as "Data, GB". They will later be displayed to customers in the usage calculator and reports.
2. Set monthly prices. Use all existing pricing tables and formulas to define base prices and how they vary with volume or configurations of other components in the plan.
3. Verify prices. Before saving the plan, check the updated "Preview" page that helps you verify that your usage prices scale exactly as you intended at any usage volume and subscription configuration.

You can freely mix usage, licenses and one-time purchases/fees in one plan - it "just works".

Billing and invoicing

Once the subscription is purchased, it's time to begin to calculate billings for the usage to invoice the customer. If you already calculate invoices yourself, skip this step and contact us to use your invoice data directly.

1. Send data usage to platform via our new Usage API. It will inform the platform how much of each meter customers used over the billing period.
2. Platform will automatically calculate billings based on this data and pricing from your plan. By default, the customer is billed every month based on their total monthly usage. Alternatively, you can bill the customer based on their peak monthly usage (contact us).
3. Invoices will include the calculated usage billings together with other monthly charges.

Usage calculator for sellers and customers

When somebody like a vendor, MSP or telco onboards their usage offer with our new self-service, it now always comes with a built-in usage calculator out of the box. It allows sellers and their customers to enter their estimated usage and project the prices (incl. all partner margins) ahead of time.

Here are two ways you can use it:

1. As a seller, use the calculator on the usage offer you include in the quote. Estimate the total price for your usage-based solution and provide a highly-tailored discount for the deal before you send it to the customer.
2. As a customer (or seller on behalf of the customer), use the calculator when purchasing or updating subscriptions. Ensure that your estimated usage is appropriately budgeted.

In both cases the calculator provides a granular breakdown of prices to help you make great decisions. It shows the prices for:

• Each usage component (e.g., Data, Backup, Compute etc.) separately
• Total monthly usage, with all usage components combined
• Total monthly amount, with all usage and non-usage components combined

Note: some highly-complex usage offers (e.g., Azure Cloud) may not support the new calculator.

Contract onboarding

Acronis partner ID validation

When onboarding your partner and enabling their Acronis contract, you can now validate their partner ID directly with Acronis.

• All you need to do is click "Validate" next to "Partner Tenant ID" under Acronis.
• The platform will verify that the ID and its connection to you are consistent with Acronis.
• This will ensure that subscriptions will be provisioned correctly.

Other

• Azure usage report improvements:
  • Date filter now supports specific date ranges down to a single day. Only applies to usage within last 3 months (grouped by month beyond that).
  • Renamed "Entitlement" column to "Azure Subscription".
  • General performance.
• To verify configuration and calculate the price, pricing plans often rely on external data such as configuration options, account data and more. These are not always relevant to see or interact with as customer. With the latest update, vendors can now choose to hide such fields from customer forms entirely.

These updates went live on Nov 9, 2023.

What's new

Relevant and up to date offer information such as name and description is important for users to search, recognize and distinguish offers. Especially when it's typical to see dozens if not hundreds of offers in the same quote or catalog.

When possible, AppXite platform synchronizes offers with the vendor. Over the upcoming updates we are extending our integration with Microsoft in this area:

1. When Microsoft update offer name, your platform will now automatically reflect all the latest changes in your catalog.
2. As the next step, we are looking into automatic localization of short descriptions to all languages that Microsoft supports with their APIs. We will keep you posted as we get closer to its release.

Fixes and tweaks

Fixed a problem that prevented some vendor users from changing the font when editing marketing description for an offer.

These updates went live on Oct 26, 2023.

What's new

Improved subscription scheduling

When you schedule changes for your subscription, a new "Subscriptions - order scheduled" notification is sent. It contains details of the scheduled change:

Going forward, it is also easier to track all changes scheduled for your subscriptions:

• In the Subscriptions section you can now easily see if any changes are scheduled
• Clicking on one and opening the "Scheduled changes" tab will give a new overview of all scheduled changes: who made them, effective time, related order number, and link to further details.
• If you change the renewal configuration for a Microsoft subscription in Partner Center, it will now also be synced (may take up to 24h) and displayed on the "Scheduled changes" tab - just like for the changes you schedule through the platform.

Custom billing cycles

All vendors on AppXite platform now have a brand new ability to create completely custom billing cycles. It further extends the billing and commitment period combinations you can offer to customers. It especially improves support for valuable long-term billing options.

Your existing pricing plans are not affected. However, if you wish to add new custom billing options, you can create a new plan with these brand-new capabilities:

• Support billing cycles with duration of 3, 6, 18 months and more. You can now offer recurring billing with any period between 1 and 84 months.
• Allow customer configure billing independently for each service component in your plan. For example, allow choosing between 1-, 3- and 6- month cycles for one license, but 6-, 12- and 24-month cycles for another license. Here's how:
  • Create multiple fields (dropdowns or radio buttons) on Design tab and enable "Use as Billing Cycle" on each.
  • Create any mix of billing cycles you need. Select the new "Use custom settings" option in the Billing Cycle section on the Price tab.
  • For each billing cycle field, select the billing cycle options that should be available.

The new billing cycles will be displayed to partners and customers during purchase as "Every 6 months", "Every 36 months" and similar.

Updating your catalog

When updating your catalog, it now takes just one click to see all the products that you have not added to any categories yet. It will help you create or update your catalog without leaving part of your service portfolio out by accident.

What's new

Contract onboarding - Acronis

Distributors can now make Acronis services available to their new and existing partners. To do this:

1. Create or open partner's profile
2. Under "Vendor contracts" enable Acronis and specify partner's tenant with them:
   1. Add an existing Partner Tenant ID if your partner already has one with Acronis
   2. Create a new one otherwise
   3. Click "Update" to save changes

This will verify (or create) partner's tenant directly with Acronis, create the contract for Acronis between you and the partner, and make Acronis offers available in their catalog. 

Offer integrations

We greatly improved logging of offer integrations for vendors on AppXite Platform. Soon you can expect a new API to retrieve these logs. They will help you test-run all integrations with your ERP or ITSM system from dynamic configurations and prices to provisioning.

These updates went live on 28 Sep, 2023.

Expand Your Product Portfolio with Acronis Cyber Protect Cloud

Acronis integration with AppXite allows end-users and resellers to sell, automatically provision, and manage (activate, suspend, upgrade, unsuspend, terminate) Acronis Cyber Protect Cloud subscriptions for various billing models. Get started →

Acronis Cyber Protect Cloud is an all-in-one integrated backup and cybersecurity platform for MSPs. The new offerings will help your partners deliver integrated backup, disaster recovery, cybersecurity, and endpoint management at scale while preserving margins and streamlining  business operations with powerful automation capabilities and broad integrations. Read more →

Unbundling Teams from Microsoft 365 and Office 365 in EEA and Switzerland. Action Required!

To address the concerns of the European Commission, Microsoft introduces a new lineup of commercial Microsoft 365 and Office 365 suites in these regions that do not include Teams, and a new standalone Teams offering for Enterprise customers starting October 1, 2023. Read more →

New updated Microsoft offers are available on the AppXite platform and partners are obliged by Microsoft to disable the offers that are no longer allowed to be purchased in the EEA and Switzerland and enable the offers without Teams. Make sure that a Teams standalone offer is enabled in your platform! Announcement | Blog | FAQ document | Partner guidance deck 

Upcoming Feature: New Self-Service Tools to Onboard Usage-Based Services More Easily

We've recently made updates to our platform to streamline usage-based billing. In the coming weeks, a dedicated newsletter will provide guidance on how partners can leverage this feature to further optimize their datacenter and cloud operations. Stay tuned!

AppXite is Recognized in Canalys Channels Ecosystem Landscape 2023 

We're excited to announce that AppXite, for the second year in a row, has earned a position among 233 companies that constitute the global ecosystem software landscape. Read more →

Featured Articles

• How to set up and operate usage-based offer
• NCE price list report

• Enabling SSO - add consent to AppXite Auth0 app in Azure

• Distributor: seller price import
• Distributor: generic prices for seller segments
• How to configure different price logic for Microsoft license-based and usage-based offers?
• Subscription report
• Reseller report
• Cancelation policies
• Catalog creation
• Get all organizations
• Adobe seller guide
• Reporting API - detailed invoice line items
• API access via the developer portal
• How to log in with the "IBM ID" option
• Using multi-factor authentication (MFA) for custom user database ("Account" option)
• How to log in with the "Account" option?
• Known use cases for MFA authentication not to work
• How to reset the MFA

Release Notes

• Release notes 152
• Release notes 151
• Release notes 150
• Release notes 149
• Release notes 148

Vendor News

Global Promo Readiness Guide

See active and upcoming promotions and offers at the Global Promo Readiness Guide collection.

Update on new commerce timeline for CSP Government Community Cloud, education, and nonprofit legacy offers

Receiving feedback from partners that system changes at the end of the calendar year would be difficult, Microsoft will now launch legacy Public Sector offers and begin Microsoft-led Public Sector migrations to new commerce in 2024.

Platform updates

Some of the major developments from the last weeks include the release of the new APIs, subscription upgrades that allow fully upgrading NCE subscriptions to higher-tier offers,and extending MFA to Custom User Database accounts thus harmonizing the access control features across all Identity Providers.

Featured articles:

• Navigating platform APIs
• Reporting API - detailed invoice line items
• Get catalog and prices
• Manage subscriptions via APIs
• Manage Microsoft customer tenants
• Place and provision orders via API
• How can I invite a user of Microsoft partner?
• How to log in to the catalog on behalf of the customer
• How do I access CPQ/SKU builder?
• How to add products to the catalog
• How to assign users with email policies on Business Central
• How to cancel and undo orders
• How to distinguish between NCE and non-NCE offers
• How to re-post invoices
• A blog: Are you GDAP-ready? All about Microsoft DAP-to-GDAP transition

Release notes:

• Release notes 130
• Release notes 129
• Release notes 128
• Release notes 127
• Release notes 126
• Release notes 125

New APIs released

AppXite is happy to announce the release of the new APIs that provide faster and more comprehensive interaction with the platform data and support external marketplace integration. The new APIs will enable partners to interact with the Catalog, Offer Prices, Subscriptions, Microsoft Tenants, and Custom Properties.

Reporting API - detailed invoice line items

Reporting API can return detailed invoice line items. With this functionality, you can have the flexibility to leverage a simplified view with consolidated invoice line items and when necessary, switch to granular invoice details. As such, it is easy to obtain an overview of charges across different subscriptions and access details of pro-rated charges when needed.

Get catalog and prices

These APIs will allow you to get your platform catalog of offers and display it outside the platform. For instance, you can build your own marketplace as a customer-facing UI with the catalog of offers being displayed and available for purchase, whereas the platform will be used as a back-end functionality. 

Place and Provision Orders

These APIs will allow you to place and provision orders programmatically. As a result, you can use your own marketplace and/or CRM/ERP to place and provision orders on the platform.

Manage subscriptions via APIs

These APIs will allow you to collect subscription data and manage subscriptions outside the platform (e.g. in your ERP/CRM and/or marketplace). 

Manage Microsoft customer tenants

These APIs will allow you to validate and create Microsoft Tenants programmatically. This will allow you to incorporate the Microsoft tenant management functionality in your offer purchase flow.

Welcome to AppXite Academy

Configuration

You may want to have an industry-specific offer or pricing plan available for some of your offers. In order to have those available, there are two steps to perform:

1. Configure your offer by adding the desired industry in the Availability section;

2. Organization profile must indicate that it belongs to the chosen industry. Currently, there are 4 types of industries available:

• Private Business (Commercial)
• Government
• Educational
• Nonprofit

Industry-specific Microsoft offers

Industry specific orders for Microsoft offers are available for eligible customers only. 

How to make the customer eligible? 

1. Make sure that the correct industries are displayed in customers card of their Microsoft Partner Center (MPSC) profile. !Note if the respective industry is not displayed in Microsoft Partner Center, Microsoft might reject the order or provision it by default (Commercial) price.

2. Organization profile in platform must indicate that it belongs to the respective industry. 

!Note Currently, there are industry-specific offers only for Microsoft available on the platform, but it is expected that there will be other vendors adding their industry-specific offers in the future.

Purchasing 

To purchase an offer for industry-specific price, select the eligible segment for the offer when placing the order. The price will update automatically.

In the Catalog Customer segment section, you (Seller Admin) can add products in the Catalog.

NOTE! If the product is not added to any of the categories, it will not be available for the customers.

1. Select "Catalog"→"Customer segments", choose an existing segment from the list, or create a new segment.

2. Scroll down the list and select the "Edit catalog" button. 

3. To streamline catalog organization, the list of unpublished items is conveniently located in the left panel adjacent to "All Products." Switching between segments or vendor-based filtering can be done seamlessly within the interface using the segment selection option above.

4. By the drag & drop option you can sort the products into categories.

5. A pop-up will display, giving you the option to choose specific or all offerings. By default, all offerings are chosen. You can opt to exclude certain offerings by unchecking the box. Repeat this process until you've made all the necessary alterations to the selected seller segment's catalog.

Note! Products having a prohibition sign will not appear in the Product Catalog, as it is "Not available in your country or for your industry". In more detail read the article "Product unavailable“ badge description.

Note! Products having the message "This offer is not provided, please contact the seller to get more information about this offer" means that Seller has not added this Product to Categories available for Customer. In order to enable this Product, it should be added to one of the Categories.

6. After saving the changes the platform will ask again to confirm or cancel all the performed changes in the catalog.

7. Once you confirm and save the changes, the platform will present the option to automatically distribute the product to all end-customers or allow your partners to manually select which customers to enable it for. Select your preferred choice and proceed to confirm the catalog modification.

A. All new products are added to catalogs of all end-customer segments of all sellers in the current seller segment:

• If category with the matching name already exists in the target catalog, add to that category. The new product takes the first position in the matching category.
• If category with the matching name doesn't exist in the target catalog, create it and link the product to it. The new category takes the first position in the catalog.

B. All changes are saved for the catalog of the current segment only

In order to see detailed invoice lines as issued by the Vendor on AppXite platform, it can be enabled via UI and by using API.

When enabled, invoice rows for each subscription are broken down into separate fees that more accurately reflect subscription changes during the billing period.

For example, you will be able to see the amount charged for 30 licenses in the first 10 days of the month before the quantity change, and the amount charged for 40 licenses in the remaining 20 days of the month.

This helps partners and their customers to more easily understand and explain the amount in the invoice with full confidence.

Users can choose if they want to see invoice data in aggregated or detailed format. Additional invoice details that are displayed are based on the data directly from the vendor. 

On UI level:

In order to see the prorated invoice details on UI for incoming or outgoing invoices, you should go to the invoice section and open the respective invoice to see details:

In the invoice details as per screenshot above, on the right side is the toggle button "Show details" (off by default), which is used to see the prorated fees:

• When enabled, the subscription invoice data includes a row for each interval of prorated fees, with actual dates and quantity. The details will be present in the table of the respective invoice page and in the downloadable excel file.
• When disabled, the subscription details will show the quantity and the final amount of the changes within the billing period in one consolidated amount. The subscription line will be accordingly present in the table of the respective invoice page and in the downloadable excel file.

Detailed Charge Types:

Detailed Charge Types breaks down different grouped platform charge types (Cycle Fee, Corrections) for a particular subscription into more granular fees that better explain how the amount is calculated on our platform.

Detailed Charges can be viewed by toggling "Show Details" button which will show additional information such as "Cancellimmediate" "addQuantity", "new", "Renew" and "convert" when viewing an invoice.

In the invoice details as per screenshot below, Detailed Charge Types are shown:

On API level:

It is possible to request detailed invoice rows via our Reporting API using an optional parameter, where the API can return data with or without prorated invoice details.

For returning detailed invoice lines via API, please refer to Reporting API - Detailed Invoice Line Items Knowledge Base article and the "Platform API Integrations" section for more information. 

It is important to know Correction charge type detailed invoice lines are available for invoices created starting from 1st of December 2022 and for Cycle charge type detailed invoice lines are available for invoices created starting from 1st of May 2023. 

I. Setup Email Body layout for custom PDF invoice

1. Open “Report Selection - Sales” page and select Invoice in “Usage” dropdown field:
2. Check mark “Use for Email Body” field:
3. Click on “Email Body Layout Description” field to open “Custom Report Layouts” page:
4. Click on tree dots […] to open menu and select “New” > ”New…
5. Toggle on “Insert Word Layout” switch and click “OK” on the “Edit - Insert Built-in Layout for a Report” page:
6. Click on three dots […] and select “Layout” > “Import Layout” in menu:  
7. Select word document related to modifying report and click “Open”
8. Click “OK” in “Custom Report Layouts” page
9. Close “Report Selection - Sales” page

II. Add a language

1. Open “Languages” page

2. Add a new record

3. Fill in Code Name and fields.

4. In dropdown of the “Windows Language ID” field, select the language: 

5. Update Customer Language Code. In the Customer Card: 

In Subcribtion tab there is a tag next to the Subscription name indicating whether it is NCE offer or no.

If you already have the subscription open, click on offer.

1)NCE offer will have fields Term Duration and Billing Cycle, where Legacy offer will have only the Billing Cycle

2)Legacy offer will also include field called Unit price

When looking at the product catalogue, you can easily distinguish NCE offers from non NCE by looking at the icon. All NCE offers have "NCE" written on the upper left corner of Microsoft icon. See the examples below.

NCE offer: 

non NCE offer:

How to distinguish between offers by contract type?

Open Invoice section and look at the contract type. "Azure Plan & One time"  contracts are for NCE offers.

How to distinguish between offers in Invoices?

Open Invoice section and choose any invoice you would like to verify

Once you have the invoice details, slide the ruler to the right side till "Vendor offer ID". For NCE offers the vendor reference number starts with capital or lower case "CFQ". 

!Note if you do not see "Vendor offer ID" tab, it can be enabled on the upper right corner of invoice view

How to distinguish NCE offers in Subscription report?

Subscription report contains filters to distinguish NCE offers from non-NCE. If "Is NCE" tab record displays "true", the selected offer is NCE. You can filter the subscriptions on the left side in "Microsoft NCE" section.

How to distinguish between offers while using "Search" in catalogue?

At the moment there are situations where duplicate offer names appear in the search results as one of them is NCE and the other is non-NCE. This is because the product names are imported from Microsoft directly and the titles are not distinguishable. This situation is going to solve itself in few months once the all the legacy offers will be discontinued. In meantime we are preparing a workaround to amend the situation - tags will be added to the product names. Follow the product releases to not to miss this update!

On June 28 Microsoft has sent a non-renewal notice to all Indirect Sellers, that are onboarded to Partner Center, informing of the expiration of the existing seller terms (“Terms and Conditions Governing Indirect Sellers” (the “Indirect Seller Terms”)) which will be replaced with the Microsoft Partner Agreement starting September 1, 2019.

Q: What does it mean?
A: Starting September 1, 2019, the new Microsoft Partner Agreement will be available for all partners in the CSP program including indirect sellers. The existing seller terms and conditions governing indirect sellers will be replaced by the Microsoft Partner Agreement when it is becoming available on September 1, 2019. The expiring existing seller terms will be replaced with the Microsoft Partner Agreement.

Q: Where can I sign the new MPA?
A: Microsoft Partner Agreement will be available on Partner Center starting September 1st, 2019.

• Review Microsoft Partner Agreement (starting July 31, 2019).
• Accept Microsoft Partner Agreement on Partner Center (between Sep 1, 2019 Jan 31, 2020).

Q: Will that impact the way of working with AppXite?
A: No. 

Microsoft Partner Agreement Term Enforcement Timeline:

• September 1, 2019 – January 31, 2020: Indirect Sellers must accept the terms of the Microsoft Partner Agreement.
• After January 31, 2020: Indirect Sellers who have not accepted the Microsoft Partner Agreement will have their CSP transactions blocked.
• From August 31, 2020: Indirect Sellers who have not Accepted Microsoft Partner Agreement will be off-boarded from the CSP Program.

Read more here.

This article outlines the main questions that arise while reviewing the Cloud Commerce Platform as-a-Service Agreement.

The Cloud Commerce Platform as a Service Agreement describes:

1. How AppXite provides users with the Platform
2. The rights and obligations of involved parties

1. When will the Platform become available?

AppXite Platform will be available right after a user (1) completes the onboarding step and (2) confirms that the Platform is configured according to their preferences.

2. What is White-Label Branding? 

This means that a user's Platform is branded under their logo, name, and other relevant designs accessible via URL.

3. What is White-Label billing?

When a Platform is set up and begins scaling sales, users often consider reducing administrative workloads by having AppXite take over customer billing. This means they utilize AppXite's White-Label Billing as-a-Service. This service generates invoices on behalf of the data generated in your Platform and sends it to customers. 

4. What is the Platform's availability?

AppXite's ultimate goal is providing full platform functionality 24/7/365.

This means effecting updates in a manner that affects business using the platform as little as possible. Now, the platform may have downtime consisting of two service windows per month - for a total of 4 hours. AppXite will notify sellers 2 (two) business days in advance of such service windows via e-mail. Additionally, AppXite takes commercially reasonable efforts to minimize everyone's risk exposure by making these service windows Saturday mornings 8:00 - 10:00 GMT +3. 

5. My business collects customer data, including personal data. What should I do to ensure compliance with data protection laws, including GDPR?

First, ensure there is a valid legal basis for processing. Then, maintain an appropriate level of information security within your company. This means that processing activities must be transparent; sufficient information is regularly provided to customers regarding the processing of their data. For further information visit our Privacy Hub.

This way, we ensure that we can collect payments from resellers.

6. Can I sell my own solutions via the AppXite platform?

Yes. Additional offers can be added to the Platform by using Platform functionalities for configuring offers. You can also appoint AppXite to act as your distributor; launching your products through our network of resellers connected to the Platform.

7. What happens to my customer data when I end the agreement?

Your data will be returned in a reasonably requested format. If the law requires, we will keep records of this data.

8. I want my own terms and conditions to govern my marketplace. Can I use my own terms on the Platform?

Platform functionalities allow users to upload and update terms and conditions related to its white-labeled capabilities.

9. What is the subscription term?

The standard term is 1 (one) calendar year. However, users have the ability to choose their own subscription terms.

10. Can I make modifications to the Platform?

No. However, you can request that AppXite carry out some modifications that will improve functionality.

11. Can AppXite make modifications to the Platform?

Yes. AppXite may change the functionality of the Platform by adding new features and improving various capabilities. AppXite will make its best efforts to notify users of any modifications before such modifications are implemented.

12. What happens if a customer changes information in the Microsoft Partner Center?

There is a 2-way synchronization between the Microsoft Partner Center and the AppXite Platform. Therefore, certain information can be edited in either location with both being updated. However, it is important to understand that once customer information has been synchronized with the platform, the only Billing information should be updated in Microsoft Partner Center. All other information must be updated on the platform to avoid problems with synchronization.  

13. Can I have my Platform support different currencies?

Yes. The platform does support different currencies. However, the settlement between a seller and AppXite should be consistent in one of the currencies provided below:

• Euro (EUR)
• Norwegian Krone (NOK)
• Swedish Krona (SEK)
• Danish Krone (DKK)
• Swiss Franc (CHF)
• Polish Zloty (PLN)
• British Pound (GBP)
• US Dollar (USD)

16. Who to contact regarding legal issues?
E-mail: appxite.legal@appxite.com

17. Who to contact regarding financial issues?
E-mail: fa@appxite.com

18. Who to contact regarding data protection?
E-mail: dpo@appxite.com

This article will describe, how to accept Microsoft Customer Agreement (MCuA) through the platform. Microsoft Customer Agreement in CSP program will replace Microsoft Cloud Agreement starting from January 31st, 2020. Read more here.

 ----------------------------------- 

Q: What is the new process for confirming customer acceptance of the Microsoft Customer Agreement?

We have enabled function for sellers and their customers to accept new terms of MCuA.

When purchasing new MS subscription or renewing existing, or adding additional licenses for existing subscriptions seller and/or customer will have to accept terms, there will be pop-up window in the portal where one will enter their contact details – email, name, surname, phone number (optional) and click on "I Agree":

NOTE! We do not provide these terms on the platform. The platform acts only as a place of acceptance, therefore, terms should be read before they are accepted in our platform. To find region-specific Microsoft Customer Agreement customer templates in all supported languages, see Microsoft Customer Agreements by region and language.

The first step is to log in to the platform and starts purchasing and/or renewal. Before BUY, a pop-up will appear where one will need to accept the terms. If terms have not been accepted in the platform, sellers and/or customers will not be able to purchase, renew and add licenses.

----------------------------------- 

Things to keep in mind:

1. MCuA should be accepted in the portal by end-customer;
2. MCuA can be accepted on behalf of the customer only when a customer has given his acceptance to do so;

To see more information about the MCuA, click here.

Contents of the article

1. How to enable Google Workspace in your platform?

2. Create and manage customers

3. Purchasing Google Workspace

4. Managing Google Workspace Subscriptions

5. Transfer a customer's subscriptions to your reseller account

6. Set up Google Workspace for your organization
-------------------------------------------------------

1. How to enable Google Workspace in your platform?

Google Workspace offer rules are customized per partner; therefore it is on-boarded individually per partner.

In order for partner to enable a GWS offers on the platform partner needs to have valid Google Partner Console (Reseller Console) and Partner need to be aware of your relationships/agreement with Google.

If a partner have some old transactions then we advise to open a new console environment (preferably one per region) from which only transactions that are related to AppXite Platform will be visible.

To enable the GWS on your AppXite platform you need to create a new Project within your Partner Console and grant Service account access to AppXite.
Please follow instruction here https://cloud.google.com/iam/docs/service-accounts-create

Once that is done submit support request to AppXite support, with following details:

• which country
• Partner Hub
• relationships with Google: do you have any existing business ?
• if yes how many ~ resellers/customers ?

2. Create and manage customers

Note! When a customer updates account information in their Admin console, for example, changing their primary domain, the updates are not synchronized to your Partner Sales Console or AppXite platform.

You need to update the customer's account information in your AppXite Platform.
To stay up-to-date, remind customers to notify you when they change their domain name, administrator, or contact information.

1.1 Domain DNS record

Domain DNS record is a pre-requisite for GWS and should be purchased outside the platform prior registering new customer and completing purchase. Partners can use any 3rd party tool for that.

Upon new customer creation the domain will be automatically validated from the AppXite platform.

However, a newly-created customer will still follow a guided domain-verification process when they access the admin console (on admin.google.com ) for the first time.

• Accept the Terms of Service
• Verify ownership of the domain
• Set up DNS records

2.1 Customer and Cloud Identity creation

Every customer who wants to purchase Google Workspace, as prerequisite should have Google customer account and Google Cloud Identity.

Google customer account - general customer identity on Google side that subscriptions will be linked to. (Not only Google Workspace, but e.g. Google Cloud etc.)

Google Cloud Identity/Workspace Identity - Google Workspace specific identity that is linked with valid customer domain, and provides access to admin.google.com

3.1 How to Identify in Platform whether customer has Google customer account and Cloud Identity

Google customer account - field "Customer account" will display domain if account exists- screenshot below.

Google Cloud Identity - when selecting field “Action” is "Place order", then field Workspace Identity will return value of Identity if that exists for such customer:

Note! Upon activating a checkbox or performing any Action on a buy page you are always recommended to refresh the page. Example:

4.1 How to create new Customer account with Workspace/Cloud Identity in Platform.

New customer will not have value in "Customer account" field. In order to register customer, should select in field “Action” -> "Create customer account" and fill in all fields that are showed:



Once checkbox "Submit account registration" is selected, system will send request to create both Google customer account and Workspace/Cloud Identity. Refresh the page.

After page is refreshed Customer will see values in Customer account and Workspace Identity. Error message or blank value will be returned in case of failure.

If Customer will not refresh the page but attempts to send create request again, then in result field will see error message in case customer tenant was created – see error message bellow:

5.1 How to create Workspace identity for existing Customer account in Platform

If customer wants to use another domain than displayed in field "Customer account", then he should choose in field “Action” -> "Update domain". It will work only in case if customer does not have yet registered Cloud Identity.

If customer already has existing Google customer account, then should select field “Action” ->"Create Workspace Identity".

6.1 Acceptance of Workspace Identity

When Cloud Identity / Workspace Identity is created, email that was provided as Alternate email will receive following Mail from Google.
Please follow instructions from that e-mail in order to successfully proceed with the purchasing process.

3. Purchasing Google Workspace

IMPORTANT: Customer can only have one Google Workspace subscription!

If the customer wishes to change the SKU of their subscription, they must use upgrade/downgrade functionality.

Note! Customer and Cloud Identity is required before making any purchases.
How to do that please see previous step.

• Step 1. Selecting the desired offer sku

Under the Google Workspace product there are several offer skus available, some might be unique to the reseller:

Upon opening the buy page, the default action will be "Place order", if the field “Workspace Identity” returns the identity id, you are good to purchase:

• Step 2: Configuration of your purchase

Note! The "Plan Id" field is pre-filled and should not be changed by customer, in this field the offer id will be displayed, the id's depend on the country of the customer, term duration, billing cycle or any other external factor.

If the "Plan Id" field value is "none" that means the current selection is invalid for the specific customer, as an example there is no prerequisite subscription (if selected offer is add-on) or this customer already has Google Workspace entitlement associated with this account.

Please select license quantity, term duration and billing cycle:

PO Number or purchase order number field lets the customer specify a custom PO number they want to associate with this order, if left empty our system will use the order item id as PO number.
Please note that this PO cannot be updated later.

1.3 Subscription Activation

IMPORTANT: In order for subscription to be activated, Customers have to accept T&C on Google Console.

Notification is sent to alternate email.
Within 9 days admin have to login to console accept T&C and verify domain.

If you have already set up your account before ordering, after you order it may take some time and re-login to get this page prompted. This page can only be prompted on login. But after you accept the license terms, the subscription will finally be active.

If not verified, order is automatically failed. If order was placed for Annual Plan then even though customer did not accept T&C and verified domain, but Customer will be charged.

4. Managing Google Workspace Subscriptions

You can only provision from AppXite platform GWS products for a customer if they do not have an existing cloud identity or if you already resell for them.
You cannot provision GWS products if customer is buying directly from Google or from another reseller.

At first you have to transfer a customer's subscriptions to your reseller account.

If the customer has a cloud identity, you must transfer the customer and their entitlements.

Reminder! Customer can only have one Google Workspace subscription!

If the customer wishes to change the SKU of their subscription, they must use upgrade/downgrade functionality.

Several payment plans are available and supported in the AppXite platform:

• Annual/Monthly: Annual commitment with monthly payments
• Annual/Yearly: Annual commitment with yearly payment
• Flexible: Non-commitment plan with monthly payments
• Perpetual: One-time, non-recurring payment
• Free trial plan of 30-day’s is included in the offer SKU

1.4 Trials

Trial days can vary per partner, some might have 14 days, some 30 days.
However majority GWS Offers start with the free 30-day trial. Trial plan is included in the main offer and has the same Offer ID. Per default when purchasing autorenewal is set to “off.”

If a customer decides to upgrade to a paid subscription, the customer has to go to AppXite platform and change the subscription to paid plan.

Note! The subscription will be upgraded to the selected plan immediately; however billing will start only after the end of the trial period.

2.4 Change Quantity

To change quantity, select Edit subscription, change the number to what you desire and click Save Changes, check the KB on that: https://support.appxite.com/hc/en-us/articles/360011687919-How-to-change-the-Quantity-of-Subscription-licenses-

3.4 Upgrades and Downgrades

As it is not possible to purchase other subscription for the same account, customer can midterm upgrade and downgrade a GWS subscription.

Only Flexible plans can be upgraded or downgraded .

Below a subscription, you will see the possible upgrade and downgrade options, as an example below:



After selecting one of the options, you will be sent to this order page, and you will be able to configure your order.

If your cloud identity loads it means you are possible to proceed:

• Make sure to switch the option to Place order:
  
  

In the screenshot above you can see that by default the option field Term Duration “Trial” , it is not possible upgrade to trial, please select other option.

If you are upgrading while still in trial period, it will continue under the new subscription SKU.
As an example bellow for Flexible:



a) This will let you Upgrade/Downgrade to your desired offer.
b) You can also specify a new PO number in this step (Please note it is not possible to update Po for this subscription after order is provisioned).

Note! Upgrades/downgrades start a new subscription and terminate the previous one. For Annual plans, a new commitment starts when you make a change.

Upgrade & downgrade matrix for Google Workspace SKUs below. This matrix sums up acceptable upgrade and downgrade paths within GWS:



For more information about upgrades/downgrades and cancellation terms possibilities read here.
Pay attention to the specifications that are available for a distributor/reseller and customer level.

4.4 Suspension/Reactivation

Before suspending any GWS subscription all add-on offers must be cancelled that are associated GWS subscription (Google Vault or Google Drive).

Only Flexible plans can be suspended.
Annual plans cannot be cancelled. For annual plans renewal can be switched On or Off.



Note that you have 60 days to re-activate your subscription.
If customer has reactivated his trial, it cannot be renewed/purchased again for this customer account.

5.4 Renewals

Renewal on/off and Suspension/Reactivation Both are active in the platform since each plan inside the offer has its own rules.

If inapplicable action is selected the order will fail.

Note! There is a slight latency in Renewal/Expiration time zones: AppXite Platform performs Autorenewal early after midnight (what date starts) while on the Google side Renewal/Expiration happens ~ at the time of purchase. The status of your subscriptions will be different from platform and console for a couple of hours.

You are only allowed to toggle renewal for term duration: 1 year:


Trial plans will provision with this option “Off” to enable it, please switch to a different plan:

6.4 Change Plan after trial

You can select term duration option to change the offer plan. Viable options:

Flexible (if changing from trial), Annual (if changing from trial or flexible).

Reminder! It is only possible to initially buy a trial, switching back to trial is not supported by Google.
After selecting term duration, please wait for Offer Id field to load a new offer Id:

5. Transfer a customer's subscriptions to your reseller account

All customer GWS subscriptions must be handled by one reseller.
Customer cannot transfer some of the subscriptions, however there are few exceptions.
A customer can choose to keep Google Voice or Chrome subscriptions with Google and transfer other subscriptions.

For example, a customer cannot transfer only some of their Google Workspace subscriptions or only their Google Workspace Additional Storage licenses, but they can choose not to transfer their Google Voice or Chrome Enterprise Upgrade subscription.

You cannot transfer customers who have Google Workspace for Nonprofits or the G Suite legacy free edition.

They can upgrade to a paid edition of Google Workspace, and then transfer their account to your reseller management.

It is strongly advised not to update the existing subscriptions during the transfer period.

Note! If the customer has multiple Google Workspace or G Suite editions, they need to contact their Google Sales representative or Google Support to perform the transfer.

To transfer the subscription to a new reseller, the customer have to generate the transfer token based on the Reseller Public Identifier (account ID).

Here are the instructions for the customer - https://support.google.com/a/answer/7643791

Here are the instructions for the reseller/partner - https://support.google.com/channelservices/answer/9547629#

Please note that transfer is a manual process and prior migration reach out to AppXite support and inform about the potential transfer.

6. Set up Google Workspace for your organization

After GWS subscription is successfully provisioned you can follow these instructions to set it up: https://support.google.com/a/answer/6365252