Adobe scheduled renewals

Introduction

This article explains how Sellers can schedule a new Adobe Subscription to activate at a Customer's next Auto-Renewal date. This is useful when a Customer's renewal is approaching and they want to add a Product they are not currently subscribed to — for example, to replace an expiring or deprecated Subscription — without placing a regular mid-term order and incurring prorated charges.

In this article:

• Overview
• Eligibility and scheduling window
• How to schedule a new subscription at renewal
• Managing a pending subscription
• Applying a promotion code to a scheduled renewal
• What happens on the renewal day

Overview

Adobe scheduled renewals let Sellers pre-schedule a new Adobe Subscription for a Customer so that it activates automatically on the anniversary date as part of the Auto-Renewal process. The Subscription is created in Pending status and becomes Active once the renewal is processed successfully by Adobe.

This feature is useful when a Customer's renewal is approaching and they want to add a new Product — for example, to replace an expiring Subscription or substitute a deprecated Offer — without being charged for the remaining days of the current term.

The Platform reflects the Adobe API subscription status in the Subscriptions grid. During the scheduled renewal workflow, two statuses are relevant: 

• a Subscription in Active status means it is running normally (Adobe API status 1000), 
• while a Subscription in Pending status means it has been scheduled for the next renewal and will activate on the anniversary date (Adobe API status 1009). 

The Pending status with 0 current quantity is the expected state for any newly scheduled Subscription — it is not an error.

Eligibility and scheduling window

The following conditions apply:

• Scheduling window: scheduled renewal orders can only be placed between 30 days and 3 days before the Customer's anniversary date.
• Adding a new product: only allowed when the Customer does not already have an active Subscription for that Product.
• Active subscriptions required: Customers with no active Subscriptions cannot schedule new ones.
• Discount level: the final Discount level is calculated and applied on the anniversary date. The level shown at scheduling time is a prediction and may change.
• Each order item processed separately: each scheduled Subscription is provisioned as a separate Order item.

How to schedule a new Subscription at renewal

Use this when the Customer wants to add a Product they do not currently own, starting from the next anniversary date.

1. Navigate to the Customer Platform and open the Offer page for the desired Adobe Product.

2. In the Action field, select Schedule new subscription on renewal type.

   

   
    

3. Enter the desired License Quantity (this becomes the Renewal Quantity). The Discount level shown is a prediction — the final level is confirmed on the anniversary date.

   

4. Click Add to cart. In the shopping cart and Place order.

 

5. The Order is being processed and marked as Completed.

Once processed, the new Subscription appears in the Subscriptions list with a Pending status and 0 quantity. The expiry date shown is the anniversary date on which it will become Active.

Managing a pending subscription

A Pending subscription is created when a new Product is scheduled for renewal as described in the previous section. For existing Active subscriptions, no special scheduling flow is needed — Sellers can use the standard Edit → On Renewal (date) option at any time to adjust the renewal quantity. 

Once a Subscription is in Pending status, only the Edit → Now option is available for further adjustments.

A Pending subscription (created by scheduling a new product) has a limited set of actions available until the anniversary date.

✔ What you can do

• Edit → Now: select Edit → Now to make the following changes:
  • Change form data (quantity): updates the Renewal Quantity on Adobe's side. This does not place a new Order.
  • Internal changes: update Markup, custom properties, or the Subscription name (based on access role).

  • View and process cancellation policies: cancellation is allowed until 3 days before the renewal date.

    

✖ What you cannot do

• Select Scheduled changes (On renew) and Custom Date are not available for Pending subscriptions.
• Toggle the Auto-Renewal on/off checkbox.
• Suspend or reactivate the Subscription.
• View prorated prices — not calculated for Pending subscriptions.

Applying a promotion code to a Pending Subscriptions

A promotion code (flex discount) can be applied also when applying to Pending subscription. The code is validated against Adobe's Preview Renewal API before being sent at provisioning.

The journey for applying the flex discount is the same as in How to schedule a new Subscription at renewal section:

1. Open Adobe Offer you want to schedule for renewal.
2. Enter the License Quantity.
3. Enter the promotion code in the Promotion code field.
4. The system validates the code against the Preview Renewal API. If valid, the discount is confirmed and applied on the anniversary date.
5. Place an Order.

What happens on the renewal day

On the anniversary date, Adobe processes the Auto-Renewal and the Platform updates Subscriptions automatically:

• Pending subscriptions (new products): status changes from Pending to Active, and the end date is set to the new anniversary date.
• Renewal quantity adjustments (existing subscriptions): the Subscription renews with the updated quantity and the end date advances by one year.
• Discount level is finalised based on the Customer's qualifying license count on the anniversary date.
• Proration is displayed if enabled for the Offer.

Summary

Adobe scheduled renewals allow Sellers to prepare for a Customer's upcoming anniversary date in two ways: scheduling a brand-new Subscription that will activate at renewal (shown as Pending until then), or adjusting the Renewal Quantity of an existing Active subscription. In both cases, Sellers can also apply a promotion code that will be honoured at renewal. This feature avoids prorated charges and the 3-day pre-renewal restriction that apply to standard new Orders.