Notification settings

This article describes how you can manage and customize platform notifications, including switching them ON or OFF and editing recipients.

Distributor Admins and Seller Admins have the possibility (1) to switch ON or OFF any notification sent out by the platform. Changes are applied immediately.

It's also possible to manage notification recipients, as well as to reset them to default.

In order to configure portal notifications, go to "Settings" -> Notification settings.  

 a. Selecting the "Edit" button next to the event will open the details view, where recipients are editable.

It is possible to add several TO, CC, and BCC recipients for each notification.

c. TO recipient is mandatory.

d. CC and BCC are optional.

It is possible to change who receives the notification in each case by specifying TO, CC, and BCC contacts using recipients:
1. Organization contact (e.g., Primary contact).
2. All users of a certain role (e.g., all Account Managers).
3. Specific platform user.
4. Custom email address. 

b. Selecting the "View" button next to the event will open the details view, where recipients are not editable. 

Seller admins might want to use their own sender name and email address for notification emails sent out from the platform.

To do so, go to "Settings" -> Notification settings. 

Fill-in the Sender tab with the corresponding account details:

It is possible to translate notifications into another language. Currently, translations can be done by submitting a support request. It is important to note that each Reseller under the Distributor inherits the translated notification templates unless the Reseller has its own customized notification templates. In that case, the custom set of templates will be used for notifications.