How to place an Order?
Introduction
This article guides end-customers through the complete order placement process, from selecting products to receiving order confirmation. It covers form completion, order summary review, terms and conditions acceptance, and post-order actions. The process includes order provisioning time notifications and options to add reference notes for account management purposes.
In this article:
- Complete Order Form and Review Summary
- Order Form Fields
- Price Summary
- Adding the Offer to Your Cart
- Accept Terms and Conditions
- Receive Order Confirmation and Next Steps
- Summary
- Related Content
Complete Order Form and Review Summary
To finalize your purchase, select the "Buy Now" button on the product page.
Order Form Fields
After clicking Buy Now, you will be redirected to the order form. Please complete all required fields. The specific fields presented may vary depending on the Vendor's configuration for the Product.
Examples of commonly used fields include:
1. Quantity – Specify the number of licenses you wish to purchase.
2. Term Duration – Select the preferred duration for the licenses (e.g., monthly, annual).
3. Billing Cycle – Choose how frequently you would like to receive invoices from the Vendor.
4. Discount Code – If the Vendor supports discount codes and you have one available, enter it here.
The system will automatically recalculate and display the updated pricing, including both the original and discounted amounts.
5. Additional Fields – These may include optional or custom fields specific to the Product, as defined by the Vendor.
Price Summary
Once the form is completed, the Price section displays the calculated totals for the Offer you are configuring.
At the top right, the GRAND TOTAL shows the amount payable for one full Billing Cycle, with a badge to its left confirming the billing frequency — for example EVERY 1 MONTH.
What Customers see
The CUSTOMER PRICE panel shows the final price for one Billing Cycle, in the currency you pay in. It is a calculated value and cannot be edited. Beneath it, a sub-line breaks the amount down per unit — for example 31.50 EUR / unit × 1 unit(s) = 31.50 EUR.
The Price table below summarises the pricing for the Offer. It is collapsed by default — select the chevron at the right of its header to expand it. The table is read-only.
In the example above, a monthly Offer has a CUSTOMER PRICE of EUR 31.50, which matches the GRAND TOTAL in the header and the You Sell For column of the Price table.
What Sellers see
Account Managers and Seller Admins also see the Price Configuration card above the CUSTOMER PRICE panel. The SELLER section contains three fields:
- COST — what the Seller pays for the Offer. Read-only.
- PRICE ADJUSTMENT — the Markup percentage applied on top of the COST. Editable.
- CUSTOMER TARGET PRICE — the price charged to the Customer. Editable.
The two editable fields are linked: enter a percentage in PRICE ADJUSTMENT and the CUSTOMER TARGET PRICE is recalculated, or enter the end price directly and the Markup is calculated to match. Either way the CUSTOMER PRICE panel and the GRAND TOTAL update as you type.
Selecting Detailed in the top-right corner of the card adds the PRICE ADJUSTMENT BREAKDOWN panel, which separates the Catalog level and Subscription level Markups, together with unit sub-lines and a margin summary at the foot of the card.
In the same example, a COST of EUR 23.59 against a CUSTOMER TARGET PRICE of EUR 31.50 gives a SELLER MARGIN of EUR 7.91 (25.11%), restated in the Price table as Margin (ABS) EUR 7.91 and Margin (%) 25.11.
The order summary will show:
- Individual product quantities and pricing
- Any applicable discounts or promotional offers
- Total amount in your selected currency
- Expected provisioning timeframes
For a full description of these two components, see "How to read the Price Configuration?" and "How to read the Price table".
Adding the Offer to Your Cart
After reviewing the summary, click the Add to Cart button.
A cart pop-up will appear, confirming that the Offer has been added and allowing you to proceed to checkout or continue shopping.
Accept Terms and Conditions
After completing the order form and reviewing the summary, select the "Place order" button to proceed.
The system will present the Terms and Conditions acceptance dialog. To complete your order:
- Read the Terms and Conditions by clicking the provided link
- Mark the checkbox to indicate your acceptance
- Press the "Agree" button to confirm
Receive Order Confirmation and Next Steps
Upon successful order placement, you will receive immediate confirmation both on-screen and via email notification. The confirmation will include expected order provisioning times specific to your purchased products.
Order Details and Reference Information
The system will display your Order Number and complete order summary for your records. You will also see a reminder with a shortcut to add a Note to this order. This feature allows you to include:
- Reference numbers from your organization
- Purchase order numbers
- Any other essential context for account management
Available Actions
After order confirmation, you have two main options:
-
View Orders - Access your order history where you can track the status and completion progress of all submitted orders
To view your Orders, go to Order section on the top of the Platform:
You will see the list of all placed Orders with additional information, including the person that placed it, the order's date and status.
In case of Order Status with Errors, you can display the error message by clicking the message for more details and copy it for further investigation, by clicking Copy icon, - Continue Shopping - Browse additional licenses, add them to your cart, and place new orders
The order tracking system allows you to monitor provisioning progress and receive updates as your order moves through different completion stages.
Summary
The order placement process involves completing the order form, reviewing the pricing summary, accepting Terms and Conditions, and receiving confirmation with tracking information. The system provides order provisioning time estimates and allows customers to add reference notes for better account management. After placement, customers can track order progress and continue shopping for additional products.
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