How to move Microsoft subscriptions between seller portals of a distributor

Introduction

This article guides Distributors through the process of moving Microsoft subscriptions between different seller portals within the same Distributor environment. The process varies depending on whether the target seller was onboarded with or without a Microsoft Partner Network (MPN) ID. Understanding these procedures ensures smooth subscription transfers and maintains service continuity for end customers.

In this article:

• Sellers with MPN ID
• Sellers without MPN ID

In the Distributor environment, Microsoft subscriptions can be transferred between different seller portals to accommodate business changes, organizational restructuring, or customer management requirements.

Sellers with MPN ID

When an Indirect seller is onboarded with an MPN ID, subscriptions can only be moved to that seller portal by assigning the correct MPN ID to the affected subscriptions in the Microsoft Partner Center.

To move subscriptions to a seller with MPN ID:

1. Access the Microsoft Partner Center
   
2. Navigate to the subscription that needs to be transferred
   
3. Locate the MPN ID field in the subscription details
   
4. Update the MPN ID to match the target seller's MPN ID
   
5. Submit the changes.
   

Once the MPN ID is updated, the affected subscription will automatically re-sync from the old seller portal to the new one. The synchronization process typically takes a few minutes to complete.

Additional Step (Optional): A new seller Relationship link with the correct MPN ID might need to be generated in the Microsoft Partner Center and accepted by the affected customer. This step ensures proper relationship establishment between the customer and the new seller.

Sellers without MPN ID

When an Indirect seller is onboarded without an MPN ID, subscriptions cannot be moved through the Microsoft Partner Center interface. In these cases, AppXite Support assistance is necessary.

To move subscriptions to a seller without MPN ID:

1. Create a support ticket with AppXite Support
2. Include the following information in your ticket:
   • Source seller portal details
   • Target seller portal details
   • List of subscriptions to be transferred
   • Customer information
   • Business justification for the transfer
3. Wait for AppXite Support to process the request
4. Verify the transfer completion once notified

Limitations

• Only license-based Microsoft CSP and NCE subscriptions support automatic movement between sellers with MPN IDs
• Azure Reserved Instances and One-Time subscriptions require Microsoft Support assistance for MPN ID changes
• Sellers without MPN ID require AppXite Support assistance
• Subscription transfers may experience brief service interruptions during the re-sync process

Summary

The process for transferring Microsoft subscriptions between seller portals depends on the target seller's onboarding configuration. Sellers with MPN IDs allow for direct subscription transfers through the Microsoft Partner Center by updating the MPN ID assignment. Sellers without MPN IDs require support ticket creation for manual processing. Special consideration is needed for Azure Reserved Instances and One-Time subscriptions, which require Microsoft Support intervention regardless of MPN ID status.

Related Content

• Requirements for Purchasing Microsoft Services
• Organization Synchronization With The Microsoft Partner Center