Organization synchronization with Microsoft Partner Center

Appxite Updated by Appxite

Introduction

This article describes Customer synchronization from Microsoft Partner Center. It explains how existing Microsoft Customers appear in the Platform after accepting a Reseller Relationship consent, including timing considerations and contact information mapping. The article also covers important limitations regarding contact information updates and billing restrictions for Microsoft Customers.

In this article:

When an existing Microsoft Customer accepts a Reseller Relationship consent with a Partner (Direct Provider, Indirect Provider, or Indirect Seller) it will immediately appear in the Partner's Microsoft Partner Center.

NOTE! Pease be aware that while Microsoft claims these updates occur instantly, they do not guarantee them.

Customer synchronization process

Consequently, once the Customer appears in the Microsoft Partner Center upon accepting the Reseller Relationship link, such a Customer should sync to the Platform a short while after that, based on the incremental sync implemented on the Platform side. Ultimately, due to various circumstances, it might take up to 24 hours for the Customer to appear on the Platform (based on the synchronization during night hours).

NOTE! Incremental sync might not work for the partners, who has their own integration sync using the Microsoft Webhooks implemented on their side.

Contact information mapping

Customer's Billing Contact information in the Microsoft Partner Center is mapped to the Primary Contact on the Platform.

By default, the Billing Contact information on the Platform is set to the same value as the Primary Contact information.

NOTE! The Primary (and Billing) information for Microsoft Customers cannot be changed from the AppXite platform as the overnight sync would overwrite this to the values from the Microsoft Partner Center. If this information needs to be changed for a customer, such a change should be done directly in the Microsoft Partner Center, which will later sync to the platform.

Limitations

  • Partners cannot modify Primary or Billing contact information for Microsoft Customers directly through the Platform. All contact information changes must be made in Microsoft Partner Center to ensure synchronization integrity.
  • Microsoft Customers have billing information restrictions where Billing Information cannot be different from the Primary information on the Platform due to the limitations imposed by the integration with the Microsoft Partner Center.

Summary

The article explains how Microsoft Customer synchronization works between Microsoft Partner Center and the Platform. Customers who accept Reseller Relationship consents appear in Microsoft Partner Center immediately and sync to the Platform within 24 hours. Contact information from Microsoft Partner Center maps to the Platform with specific restrictions on editing capabilities to maintain synchronization integrity.

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