Synchronize Organization with existing MS Tenant

If the Microsoft tenant domain for the customer does already exist, it will have to be synchronized from the MS Partner Center upon the Reseller Relationship consent Link (available in the MS Partner Center) being accepted by the Customer.

Note! Synchronization might take up to 24 hours for a Customer Profile to appear on the platform.

In order to initiate a quicker synchronization, a Manual synchronization can be triggered from the Reseller portal.

Note! Creating a new customer organization profile on the platform for a customer who already has an existing tenant with Microsoft will result in duplication of customer profiles on the platform.


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