How to Edit My Profile?

Zendesk Agent Zendesk Agent

Introduction

This article guides users through the process of editing their profile information in the platform. It covers accessing the profile edit function, completing the required form fields, and saving changes. The article also references additional resources for managing user permissions and provides information about where to get additional help.

In this article:

Access Profile Settings

To begin editing your profile, you need to access the profile settings through the platform interface.

  1. Log in to your platform using your credentials
  2. Click on the user icon in the interface
  3. A pop-up menu will appear with available options
  4. Select "Edit my profile" from the dropdown menu

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Complete Profile Information

Once you access the profile editing interface, you'll see a form with various fields that can be updated.

The profile form includes the following sections:

  • Active User Information - Basic account status details
  • Information Fields - Personal details including:
    • First name
    • Last name
    • Email address
    • Contact information
  • Permissions Section - User access rights and capabilities
NOTE! If you need to modify user permissions, these settings may require administrative access. For detailed guidance on permission management, refer to the related article on user permissions.

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Save Profile Changes

After completing your profile information, you must save the changes to ensure they are applied to your account.

  1. Review all entered information for accuracy
  2. Click the "Save" button to apply changes
  3. The system will process and confirm your updates
WARNING! Always verify your information before saving, as some changes may require administrative approval or additional verification steps.

Limitations

  • Some profile fields may be restricted based on your user role and permissions
  • Certain organizational settings may only be editable by administrators
  • Profile changes may require system administrator approval in some environments

Summary

This article provided step-by-step instructions for editing your profile in the platform. The process involves accessing the profile settings through the user icon, completing the required form fields, and saving your changes. For advanced permission settings or if you encounter issues, additional support resources are available.

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