Scheduled Order - Created

Introduction

This article explains the automated email notification system for scheduled orders. When users create scheduled changes (Custom Date or On Renewal), the platform sends notifications containing change details and scheduled dates. Once the scheduled order is placed, recipients receive a follow-up notification with the order number, planned change date, and subscription information.

In this article:

• Notification Overview
• Email Recipients
• Email Content Structure
• Customization Options

Notification Overview

The Scheduled Order Created notification is automatically triggered when a scheduled change transitions from planning to execution. This ensures all relevant stakeholders are informed about upcoming subscription modifications and can track order progression.

Email Recipients

The notification system follows a structured recipient hierarchy:

Primary Recipients (To):

• User involved in the event (typically the person who created the scheduled change)

Secondary Recipients (Cc) - Optional:

• Reseller Primary contact

Hidden Recipients (Bcc) - Optional:

• Additional stakeholders as configured

All recipient settings can be modified through the platform's Settings page to accommodate specific organizational requirements.

Email Content Structure

The notification email contains the following key information:

Header Information:

• Personalized greeting using recipient's name
• Order summary introduction

Core Details:

• Order Number: Unique identifier for tracking (e.g., #836052)
• Scheduled Date: When the change will be executed (e.g., 28-09-2025)
• Subscription Name: Affected service or product
• Change Type: Description of the modification being implemented

Footer Elements:

• Customer Support team contact information
• Platform branding and copyright notice

Example Email Content:

Customization Options

Organizations can customize the notification system through the platform's Settings page:

Recipient Management:

• Add or remove email addresses from To, Cc, and Bcc fields
• Configure role-based notification preferences
• Set up department-specific distribution lists

Content Personalization:

• Modify greeting templates
• Customize support contact information
• Adjust branding elements

To access these settings, navigate to the Settings page within your platform interface and locate the notification preferences section.

Summary

The Scheduled Order Created notification system provides automated communication for scheduled subscription changes. The system ensures transparency by notifying relevant stakeholders when orders transition from scheduled to active status. Recipients receive comprehensive details including order numbers, execution dates, and affected subscriptions, enabling effective change management and customer communication.

Related Content

• Scheduled Orders
• Notification Settings
• Scheduled order - Changes Successfully