Notification Types

Custom Date Scheduled Order "Cancel"
When scheduled change is canceled on a custom date, platform creates a ...
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Order Note Added
Notification trigger: Order note added. Recipients: Customer primary.
Customer Support Customer Support
Scheduled Order Notification
For Scheduled Changes (Custom Date, On Renewal) platform creates a notif...
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Order status changed
Email Body Contains: OrderId, OrderStatus (Id), OrderStatus (Name), Rese...
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Catalog Change Notifications
You have the option to set up a webhook and email notification to receiv...
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Receive provisioning details by email
Notification trigger: "Please see the details of the new order below". ...
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Quote Change requested
Notification trigger: The customer requests a change to your quote. Rec...
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Expire Trial Subscription Notification
Notification trigger: Trial subscription expiry date is approaching  Fr...
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Invite user Distributor on-boarding
Notification trigger: You were invited by [Organization]. Recipients: O...
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New Quote Notification
Notification trigger: New quote sent to the customer. Recipient: Notif...
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New Proposal
Notification trigger: Order draft is saved by the seller for end-custom...
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New permissions granted
Notification trigger: New permissions are assigned to an existing user ...
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New CSP Customer / Tenant Created During Synchronization
Notification trigger: Tenant Created During Synchronization Recipients:...
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Notification when offer availability changes
Notification trigger: “New offers now available to you”. Recipient: Dis...
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New Microsoft tenant created
Notification trigger: New Microsoft tenant is created; distributor and ...
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Offer Provisioning Error
Notification trigger: Error during order provisioning  Recipients: User...
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Offer trial expiry
Sellers and Customers will receive a reminder that an active trial offer...
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Order Notifications
There are four ways of automatic notifications send to the recipient whe...
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Offer Provision success
Notification trigger: Offer provisioning successful  Recipients: User, ...
Customer Support Customer Support
Pending organization approval notification
When a new organization (End-customer to Reseller or Reseller to Disti) ...
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Purchase notification
Notification trigger: Order submitted for provisioning   Recipients: Us...
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Preferred currency reset notification
Notification trigger: Your preferred currency was reset to [new currenc...
Customer Support Customer Support
Quote accepted
Notification trigger: Quote accepted by customer. Recipient:  Notific...
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Quote rejected
Notification trigger: Quote “Offer you can’t refuse” rejected by Import...
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Quote canceled
Notification trigger: Quote “Offer you can’t refuse” Canceled.  Recipie...
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Subscriptions Successfully Renewed
Notification trigger: Subscription renewal successful  Recipients: Cust...
Customer Support Customer Support
Subscriptions Renew Error
Notification trigger: Error during subscription renewal  Recipients: Cu...
Customer Support Customer Support
Subscription Changed Successfully
Notification trigger: Subscription changed successfully (any change, in...
Customer Support Customer Support
Subscription Change Error
Notification trigger: Error during subscription change (any change, inc...
Customer Support Customer Support
Subscription Auto Renewal
Notification trigger: Upcoming automatic renewal/expiry of the subscrip...
Customer Support Customer Support