Payments Notifications – Preferred Currency Reset / PreferredCurrencyResetNotification

Introduction

This article explains how the Platform handles Preferred Currency resets when a Seller disables a currency previously selected by a Customer. It covers the automatic notification process, recipient configuration, and message content. The system ensures Customers are promptly informed when their preferred payment currency is changed due to Seller configuration updates.

In this article:

• Notification Recipients
• Email Template and Content

When a Seller disables a currency that was previously selected by a Customer as their Preferred Currency, the Platform automatically sends a notification to inform the affected Customer about the currency change.

Notification Recipients

The notification is sent to specific contacts based on the configured recipient settings:

Primary Recipients:

• Customer's billing contact (required)

Optional Recipients:

• Seller Primary contact
• Seller Billing contact
• Customer Primary contact

WARNING! Notification recipients can be customized on the Settings page. Ensure the correct contacts are configured to receive these important payment-related notifications.

Email Template and Content

The notification email includes the following key information:

• Clear explanation that the Customer's Preferred Currency has been reset
• Identification of the new currency that will be used
• Reason for the change (currency no longer supported by Seller)
• Link to access the Platform
• Contact information for Customer Support

The email uses a professional template with the company logo and maintains consistent branding throughout the message.

Summary

The Preferred Currency reset feature ensures Customers are immediately notified when their selected currency is no longer available due to Seller configuration changes. The Platform automatically updates the Customer's currency preference and sends detailed notifications to keep all relevant parties informed. This maintains transparency in payment processing and helps prevent billing confusion.

Related Content

• Notification Settings
• How Preferred Currency Can be Changed?