Order Notifications - Subscriptions Order placed / canceled / OnPurchaseNotification

Introduction

This article explains the notification system for Subscription orders in the Platform. When an order is placed or a Subscription is canceled, the system automatically sends email notifications to relevant users. Understanding these notifications helps Sellers and Customers track order activities and maintain proper communication channels throughout the subscription lifecycle.

In this article:

• Notification for placed orders
• Notification for canceled orders
• Managing notification recipients
• Webhook

Notification for placed orders

When a new order is successfully placed in the system, the Platform automatically triggers an email notification to inform relevant parties about the transaction.

The notification includes a summary of the order with key details such as the order number, ordered Offers, quantities, and pricing information. The system informs recipients that the order will be provisioned, which typically takes a few hours but may vary depending on the Vendor.

Recipients for order placed notifications:

• To: Platform User who performed the operation
• Cc (optional): Seller Primary contact
• Bcc (optional): Additional recipients as configured

The email provides a link to Customer Support for any questions or assistance needed with the order.

Notification for canceled orders

When an order cancellation is processed, the Platform sends a separate notification following the same communication pattern as the order placement notification. The cancellation triggers a webhook event that registers the order being placed on the Platform for tracking purposes.

The cancellation notification displays the canceled order details, including the Subscription name and other relevant information about what was removed from the system.

Recipients for cancellation order notifications:

• To: Platform User who initiated the cancellation
• Cc (optional): Seller Primary contact
• Bcc (optional): Additional recipients as configured

Similar to the order placed notification, users can access Customer Support through the provided link for any questions regarding the cancellation.

Managing notification recipients

The Platform allows administrators to customize who receives these order notifications. Notification recipients can be configured and edited through the Settings page in the Platform. This flexibility ensures that the right team members stay informed about order activities without overwhelming users with unnecessary notifications.

To modify notification settings, navigate to the Settings section of the Platform where you can adjust the primary recipients and add or remove optional Cc and Bcc recipients based on your organizational needs.

Webhook

To see the webhook body with all fields, their descriptions and other data, see the Webhooks Documentation.

Summary

The Platform provides automated email notifications for both placed and canceled subscription orders. These notifications keep relevant Platform Users and Sellers informed about order activities, with customizable recipient settings available through the Settings page. The system ensures transparency and proper communication throughout the order lifecycle, from placement through cancellation.

Related content

• How to place an order
• Configuring notification settings