Order Notifications - Order provisioning timeline disclaimer / OnPurchaseNotification

Introduction

This article explains the disclaimer notification that appears when Users submit an Order in the system. The notification informs users about expected provisioning timelines and sets realistic expectations for Product activation. Platform Users should understand that provisioning times vary significantly based on Vendor response capabilities and cannot be configured within the Platform.

In this article:

• Understanding provisioning timeline expectations
• Notification recipients and delivery
• Sample notification format

Understanding provisioning timeline expectations

When a User submits an Order, the system automatically displays a disclaimer notification explaining that provisioning may take anywhere from a few minutes to several hours or even days. This timeline variation depends entirely on the Vendor's API response time and processing capabilities.

The notification serves several important purposes:

• Sets realistic expectations for Product activation
• Reduces support requests related to provisioning delays
• Provides transparency about the provisioning process
• Ensures Users understand the variable nature of activation times

Notification recipients and delivery

The system automatically sends the provisioning timeline disclaimer to specific recipients when an Order is submitted.

Notification trigger: Order submission – provisioning timeline disclaimer shown

Recipients:

• To: User involved in the event
• Cc: (optional)
• Bcc: (optional)

Sample notification format

The notification follows a standard format that includes:

• Company logo
• Personalized greeting to the User
• Order summary with order number
• Clear statement about provisioning timeline expectations
• Ordered Offers details including:
  • Offer name
  • Quantity
  • Price information
• Contact information for additional support

The notification emphasizes that the system will provide updates when the Order is provisioned, and clearly states that provisioning "typically takes a few hours but may vary based on the Vendor."

Summary

The Order provisioning timeline disclaimer ensures Users have appropriate expectations when submitting orders. This automatic notification system reduces confusion about activation times while providing transparency about the Vendor-dependent nature of Product provisioning. The disclaimer appears immediately upon Order submission and includes relevant Order details and support contact information.

Related content

• Notification Settings
• How to place an Order?