Notification types Overview

Introduction

This article provides a comprehensive overview of all notification types available in the Platform. Notifications keep you informed about important events, status changes, and actions required across your system. Understanding the available notifications helps you stay updated on User management, Order processing, Subscription changes, Quote activities, and Invoice updates.

In this article:

• User notifications
• Order notifications
• Subscription notifications
• Quote notifications
• Product Catalog notifications
• Organization notifications
• Invoice notifications
• Payment notifications
• Scheduled order notifications

User notifications

User-related notifications inform you about Platform User activities, including invitations and permission changes.

Available notifications:

• Users - New User invited / InviteUser: Automated invitation process when new Platform Users are invited to join an Organization, including invitation validity period and recipient configuration options
• Users - New permissions assigned / PermissionsGranted: Notification sent when new permissions are assigned to an existing user account, informing them about updated access rights

Order notifications

Order notifications keep you informed about Order status changes, provisioning updates, and actions required during the order lifecycle.

Available notifications:

• Order Norifications - The status of the Order changed / OrderStatusChanged: Automatic notifications for Order status updates including In Progress, Completed, and Completed With Errors
• Order Notifications - Order Note Added / OrderNoteAdded: Alerts when notes are added to Orders, enabling stakeholders to follow up on information or actions requested
• Order Notifications - Orders - pending approval / OrderPendingApproval: Alerts when Orders require approval, essential for multi-tier approval processes and compliance
• Order Notifications - Order provisioning timeline disclaimer / OnPurchaseNotification: Disclaimer notification explaining expected provisioning timelines when Users submit Orders
• Order Notifications - Action required on Order / ActionRequired: Notification when additional Customer action is required while an Order is in progress before it can be provisioned by the Vendor

Subscription notifications

Subscription notifications provide updates on Subscription lifecycle events, including renewals, expirations, provisioning, and changes.

Renewal and expiration notifications:

• Subscription Notifications - Subscriptions - renewal soon / SubscriptionAutoRenewal: Automated renewal reminders sent at 60, 35, and 7 days before Subscription renewal
• Subscription Notifications - Subscriptions - renewal failed / SubscriptionsRenewError: Notification when a Subscription renewal fails, prompting Customer action
• Subscription Notifications - Subscriptions - renewal successful / SubscriptionsSuccessfullyRenewed: Confirmation notification sent to Customer's primary contact when renewal is successful
• Subscription Notifications - Subscriptions - expired (All) / ExpireSubscriptionNotificationAll: Automated notification when Subscription reaches expiration date
• Subscription Notifications - Subscriptions - expired (Trial) / ExpireSubscriptionNotification: Notification system warning users when trial subscriptions are approaching expiration

Provisioning notifications:

• Offer Notifications - Subscriptions - provisioning successful / OfferProvisioned: Automated notification when an Offer is successfully provisioned by the Vendor
• Offer Notifications - Subscriptions - provisioning failed / OfferProvisionError: Notification when an error occurs during order provisioning
• Offer Notifications - Product Management Offers provisioning notification for Vendors / Order Create (Reserved Instances): Vendors only receive provisioning details via email when Customer places order for Product Management Offers 

Change notifications:

• Subscription Notifications - Subscriptions - changes successful / SubscriptionChangeSuccess: Automatic notification when subscription changes are successfully processed, including status updates
• Subscription Notifications - Subscriptions - changes Error / SubscriptionChangeError: Error notification system for failed subscription modification attempts
• Subscription Notifications - Subscription Changed Successfully - Partial Upgrade / SubscriptionChangeSuccess: Notification for successful partial upgrades where upgraded Quantity is less than initial subscription quantity

Order placement and cancellation:

• Order Notifications - Subscriptions Order placed / canceled / OnPurchaseNotification: Notification system for Subscription orders when placed or canceled in the Platform

Quote notifications

Quote notifications inform you about Quote activities, including creation, acceptance, rejection, and change requests.

Available notifications:

• Quotes Notifications - Quotes - Sent/Received / NewQuoteCreated: Email notifications when quotes are sent or updated to the Vendor, including Price details and totals per Billing Cycle
• Quotes Notifications - Quotes - Rejected / QuoteRejected: Notification process when Quote is rejected by Seller account manager
• Quotes Notifications - Quotes - Canceled / QuoteCanceled: Automated notification when Seller's account manager cancels quote
• Quotes Notifications - Quotes - Accepted / QuoteAccepted: Notification sent to Account Manager when Customer accepts quote, including detailed pricing information
• Quotes Notifications - Quote - Change Requested / QuoteChangeRequested: Notification Sellers receive when Customer requests changes to quote
• Quotes Notifications - Commercial Proposal Submitted / ProposalSubmitted: Notification when Sellers save order drafts for Customer review

Product Catalog notifications

Product Catalog notifications alert you when significant changes occur in your catalog structure, categories, or Offers.

Available notifications:

• Product Notifications - The product Catalog was changed / ProductCatalogChanged: Automated notifications for Product Catalog modifications, helping maintain accurate product information across marketplace
• Product Notifications - Offers - become available / OffersBecomeAvailable: Notification when Vendors make new Offers available, informing Sellers about new product opportunities

Organization notifications

Organization notifications inform you about Organization status changes, new registrations, and Tenant creation.

Available notifications:

• Organization Notifications - Organizations - new organization signed up / NewOrganizationRegistered: Automatic notification when new End-Customer User signs up to Platform for first time
• Organization Notifications - Organizations - status changed / OrganizationStatusChanged: Automated notification when Organization status changes in Platform
• Organization Notifications - Organizations - customer created during sync / TenantCreatedDuringSynchronization: Notification when new Microsoft Cloud Solution Provider Customer or Tenant is created during synchronization
• Organization Notifications - Organizations - Customer approval pending / CustomerPendingApproval: Notification process when new Organization requires manual approval from Seller
• Organization Notifications - Organizations - New Tenant created / NewTenantCreated: Automatic notification when new Microsoft tenant is created in Platform

Invoice notifications

Invoice notifications keep you informed about Invoice status changes and updates.

Available notifications:

• Invoice Notifications - Invoices – status changed / InvoiceStatusChanged: Daily notifications to Distributors or Resellers containing details on invoice status changes from previous day

Payment notifications

Payment notifications inform you about payment method changes and currency updates.

Available notifications:

• Payments Notifications – Preferred Currency Reset / PreferredCurrencyResetNotification: Notification when Seller disables currency previously selected by Customer as Preferred Currency
• Payments Notifications - Payments - Automatic Payment by Card Successful / CardForAutoPaymentIsSaved: Confirmation notification when Card Payment method is successfully saved in system

Scheduled order notifications

Scheduled order notifications provide updates on scheduled changes, including creation, success, and cancellations.

Available notifications:

• Schedule Orders Notifications - Scheduled Order - Created / OrderScheduled: Automated email notification when users create scheduled changes (Custom Date or On Renewal)
• Scheduled Ordes Notifications - Scheduled Order - Changes Successfully / OrderScheduledChangeSuccess: Notification confirming successful changes to scheduled orders
• Schedule Orders Notifications - Custom date scheduled order cancellation / OrderScheduledCancel: Notification when scheduled change is canceled on custom date
• Scheduled Orders Notifications - Scheduled order - updated: Webhook for real-time notifications whenever scheduled changes are created, updated, or removed
• Scheduled Orders Notifications - Attention required / AttentionRequired : This notification is  triggered when Scheduled Order is failing to be processed on Scheduled Date. 
• More information and the template can be found in below article regarding scheduled Subscription change Orders notifications.
• Scheduled Orders Notifications - Scheduled Order Past Due Customer / ScheduledOrdersPastDueCustomer : On the scheduled date, the system sends summary notifications for all Failed scheduled orders to the Customer. More information regarding the webhook can be found in the API documentation.
• Scheduled Orders Notifications - Scheduled Order Past Due Platform/ ScheduledOrdersPastDuePlatform : On the scheduled date, the system sends summary notifications for all Failed scheduled orders to the Seller. More information regarding the webhook can be found in the API documentation.
• How to manage scheduled Subscription change Orders notifications: Comprehensive guide to notification system for scheduled Subscription change Orders

Summary

The Platform provides comprehensive notification coverage across all major activities, including User management, Order processing, Subscription lifecycle events, Quote activities, Product Catalog changes, Organization updates, Invoice status changes, Payment modifications, and Scheduled orders. Understanding these notification types helps you stay informed about critical platform events and take timely action when needed. Notification recipients can be customized through the Settings page to ensure the right stakeholders receive relevant updates.

Related content

• Notification Settings