Subscription Notifications - Subscription Changed Successfully - Partial Upgrade / SubscriptionChangeSuccess

Introduction

This article describes the notification sent when a partial upgrade is performed on a subscription. A partial upgrade occurs when the upgraded quantity is less than the initial subscription quantity, resulting in a quantity decrease. The Platform automatically sends notifications about successful subscription changes to relevant users.

In this article:

• Notification Details
• Notification Recipients
• Notification Content

Notification Details

When a partial upgrade is performed where the upgraded quantity is less than the initial subscription quantity, the Platform sends an automated notification about the successful subscription change, including details of the quantity decrease.

Notification trigger: Subscription Partial upgrade changed successfully

Notification Recipients

The notification is sent to the following recipients:

To: User involved in event

Cc: Seller Primary (optional)

Bcc: (optional)

Notification recipients can be customized on the Settings page to meet your business requirements.

Notification Content

The notification email includes the following information:

Greeting: Personalized with the customer name

Main message: Confirms that the order to change the subscription was successfully provisioned, including the subscription name and effective date

Change summary table: Displays a comparison between previous and new subscription details, including:

• Subscription name
• Quantity (shows the reduction from previous to new amount)
• Status (e.g., Enabled)
• Billing Frequency (e.g., Monthly Billing)

Signature: Includes the sender name and company branding

Footer: Contains copyright information with the sender company name

Summary

The partial upgrade notification ensures users are informed when subscription quantities are decreased during an upgrade process. This automated notification provides transparency about subscription changes and includes detailed information about what has been modified. Recipients can be configured through the Settings page to ensure the right stakeholders receive these important updates.

Related Content

• Notification Settings
• How to edit subscriptions