Subscription Notifications - Subscriptions - renewal successful / SubscriptionsSuccessfullyRenewed

Introduction

When a subscription renewal is successful, by default the Platform sends a notification to the Customer’s primary contact informing about that. If no primary contact is set for the Organization, no email is sent. 
The list of the recipients is configurable based on the preferences.

In this article:

• Email Notificaiton Contents
• How to Enable the Notification?
• Webhook

Email Notification Contents:

Here's an overview of the information included in email notifications.

1. Reseller Logo
2. Customer's name
3. Subscription name
4. Recipients:
   To: Customer Primary
   Cc: (optional)
   Bcc: (optional)

How to Enable the Notification?

1. Go to the Seller's portal

2. Go to the Seller's "Settings" tab

3. Under "Settings" select "Notifications Settings" then the "Events" tab

5. Look for the notification "Subscriptions - renewal successful" and enable it by clicking on the toggle under the "Email" column

Webhook

See the webhook body with fields description here: Webhook documentation.

Summary

This article covers the Platform's automatic email notifications sent to Customers after successful Subscription renewals. The emails include basic information such as the Seller logo, Customer name, and Subscription details. Sellers can enable or disable these notifications through the Notifications Settings in their portal. A primary contact must be assigned to the Customer Organization for the email to be delivered.

Related Content

• Notification Settings