Order Notifications - The status of the Order changed / OrderStatusChanged

Introduction

This article explains how the Platform sends automatic notifications when an Order status changes. It covers the notification trigger, recipients, and the three main order statuses: In Progress, Completed, and Completed With Errors.

In this article:

• Understanding Order Status Notifications
• Notification Recipients
• Order Status Types
• Customizing Notification Settings
• Webhook

Understanding Order status notifications

When the status of an Order changes, the Platform automatically sends notifications to relevant users based on the status updates. This ensures all stakeholders stay informed about order provisioning progress.

Notification trigger: Order status has changed

Notification recipients

The Platform sends notifications to the following recipients:

• To: User involved in event
• Cc: (optional) Reseller Primary
• Bcc: (optional)

Order status types

The Platform recognizes three main order statuses, each triggering a specific notification:

In Progress

This notification is sent when the Order provisioning is in progress.

The notification displays:

• Order status changed to "In Progress"
• Customer name
• Order items including Offer name, Quantity, and Price
• Contact information for Customer Support team

Completed

This notification is sent when the Order provisioning is completed successfully.

The notification displays:

• Order status changed to "Completed"
• Customer name
• Order items including Offer name, Quantity, and Price
• Contact information for Customer Support team

Completed with errors

This notification is sent when an error occurs during Order provisioning.

The notification displays:

• Order status changed to "Completed with errors"
• Customer name
• Order items including Offer name, Quantity, and Price
• Contact information for Customer Support team

Customizing notification settings

Notification recipients can be customized on the Settings page. This allows you to control who receives notifications for each order status change.

To modify notification recipients, navigate to the Settings page and adjust the recipient configuration according to your requirements.

Webhook

To see the webhook body with all fields, their descriptions and other data, see the Webhooks Documentation.

Summary

The Platform automatically notifies users when an Order status changes, keeping all stakeholders informed throughout the provisioning process. Three main statuses exist: In Progress, Completed, and Completed With Errors. Recipients can be customized through the Settings page to ensure the right people receive timely updates.

Related content

• Notification Settings
• How to place an order?