How to Fix 'Request Pending' Message When Logging with AAD?

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Introduction

This article guides partners who use Azure Active Directory (AAD) authentication through resolving the "Request pending" message that appears during login attempts. The message indicates that domain administrators must manually approve application creation in their Azure portal before users can successfully authenticate through AAD accounts in portals.

In this article:

Applicable to: Any partner who uses AAD for login

Prerequisites: N/A

Understanding the Request Pending Message

When users attempt to log in using their Azure Active Directory credentials, they may encounter a "Request pending" screen with the following message:

Screenshot showing the Microsoft "Request pending" dialog with the message "Your admin has been notified of your request to access this app. Once your admin reviews the request you will be notified via email."
AAD_login_pending_1.png

This message appears when the domain administrator has configured their Azure portal settings to require manual approval for new application registrations. The application in question originates from our Auth0 authentication system and enables users to log in with their AAD accounts across various portals.

NOTE! The request pending status does not indicate an error with your account or the authentication system. It simply means additional approval is required from your domain administrator.

Solution Steps

To resolve the "Request pending" message, follow these steps:

  1. Submit a support ticket requesting domain approval for AAD authentication
  2. Provide the following information in your support request: • Your domain name • The specific error message encountered • Confirmation that this relates to AAD login authentication
  3. Wait for administrative approval - Support Team will need to approve the application creation in their Azure portal
  4. Attempt login again once you receive confirmation that approval has been granted

What Happens After Approval

Once your domain administrator approves the Auth0 authentication application:

  • Users will be able to log in successfully using their AAD credentials
  • The "Request pending" message will no longer appear for users in your domain
  • Future login attempts will proceed directly to the authentication flow
  • No additional approvals will be required for subsequent users from the same domain
WARNING! Do not attempt to create workarounds or alternative authentication methods while waiting for approval, as this may cause additional complications with your account access.

Summary

The "Request pending" message when logging in with AAD occurs when domain administrators require manual approval for new application registrations. Resolution requires contacting your domain administrator and submitting a support ticket for domain approval. Once approved, all users in the domain will be able to authenticate successfully using their AAD credentials without encountering this message again.

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