How do I suspend a Subscription for the customer?

1. Log in on behalf of the desired customer and select the Subscription Tab.   

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a. Uncheck the small toggle switch.
b.The color becomes grey. 
c. Select the "Save changes".

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Customers will be warned that they may not be able to reactivate some subscriptions after disabling them:

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2. After saving changes, a pop-up window with a Terms & Conditions will appear, press the "I agree" button to continue.

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When a request for changes is sent, you will see a notification bar, where you can locate and see the changes you have made to the subscription:

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3. Click on "View order" to see details of the submitted order. The system will direct you directly into the detailed view of the order. 

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