How do I suspend a Subscription for the customer?

1. Log in on behalf of the desired customer and select the Subscription Tab.   


a. Uncheck the small toggle switch.
b.The color becomes grey. 
c. Select the "Save changes".


Customers will be warned that they may not be able to reactivate some subscriptions after disabling them:


2. After saving changes, a pop-up window with a Terms & Conditions will appear, press the "I agree" button to continue.


When a request for changes is sent, you will see a notification bar, where you can locate and see the changes you have made to the subscription:


3. Click on "View order" to see details of the submitted order. The system will direct you directly into the detailed view of the order. 


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