How to change the price on existing Subscription?

Appxite Updated by Appxite

Introduction

This article guides users through the process of modifying pricing on active subscriptions within the platform. It covers the step-by-step procedure for accessing subscription settings, configuring markup values, and applying price changes with immediate effect. The article emphasizes the importance of understanding different markup types and their impact on pricing calculations across distributor, reseller, and customer tiers.

In this article:

Access Subscription Settings

To modify pricing on an existing subscription, follow these initial steps:

  1. Select an Organization → log in on its behalf
  2. Navigate to the "Subscriptions" tab → Select an existing subscription
  3. Click the "Edit" button

When selecting the "Edit" button for a subscription, a pop-up window will appear prompting you to choose when you want the changes to apply:

  • Now (immediate application)
  • On Renewal (applies at next renewal date)
  • Custom date (specify a particular date)
NOTE! Scheduling is not available for this type of transaction. Subscription markup can only be changed immediately by selecting the "Now" option.

Configure Price Changes

After selecting the timing for your changes, you can modify pricing through two primary fields:

Distributor Price Adjustment

Change the value in the "Markup/discount from distributor, %" field if you need to change the Distributor-to-Reseller price.

Reseller Price Adjustment

Change the value in the "Markup/discount from seller, %" field if you need to change the Reseller-to-Customer price.

Understanding Price Editing Options

The platform provides three distinct pricing configuration methods:

a. Markup from Distributor

Allows distributor to configure a Distributor-to-Reseller markup specifically for this subscription. Once saved, the markup will override the partner's Price Tier markup.

NOTE! This new markup will be based on Cost ONLY, regardless of the price source in the partner's Price Tier configuration. Changes in the Markup fields will reflect dynamically in the summary Price table below.

b. Markup from Seller

Allows seller to configure an additional Reseller-to-Customer markup specifically for this subscription. This markup adds up on top of the current price configuration for this subscription.

Formula: Final Price = Base Price × Catalog Markup × Subscription Markup

NOTE! Subscription-level markup adjustments are not applied if the subscription offer is changed through upgrades or downgrades. When a subscription is adjusted to a different offer (e.g., upgrade/sidegrade), the subscription-level percentage adjustment no longer applies because the system matches adjustments based on the specific offer ID. If the same subscription returns to the original offer (e.g., downgrade/sidegrade), the previously added subscription-level percentage adjustment will apply again.

c. Customer Target Price

User has an option to add target price for Customer. For example, if user adds a target price of 15 EUR on offer which has a price 10 EUR, then platform will save 50% as markup.

Review Summary Price Table

The Summary Price table provides comprehensive pricing information across different tiers:

Partner Tier

Indicates which tier the prices are displayed for in the corresponding row:

  • 'Distributor' for the top level Partner in 2-tier or multi-tier setup
  • 'Seller' for the Partner in 1-tier set-up, or for a Reseller in 2-tier or multi-tier setup
  • 'Distributor' Partner tier row is visible to Distributor Admin role or higher
  • 'Seller' Partner tier row is visible to Account Manager role or higher

Billing Cycle

Indicates the billing cycle of the subscription.

Price Source

Shows the price basis, which the corresponding markup is applied to. Possible options are: 'Cost Price' or 'Retail Price'.

Catalog Markup (%)

Indicates the currently effective markup applied to subscription from Distributor (Partner Prices) or from Seller (Customer Prices) on the corresponding Partner Tier line.

When Distributor adds a "Markup/discount from distributor, %", the "Catalog markup (%)" field in a Distributor Partner Tier line becomes greyed out, as it is no longer participating in this subscription price calculation. The "Subscription Markup (%)" value takes place instead.

Subscription Markup (%)

Markup configured on subscription level.

Catalog Markup (on renew) (%)

[Applicable for Seller Partner Tier only] Indicates the markup that would apply to subscription price on its renewal date, based on what is currently configured in Seller's Customer Prices section for the period matching the subscription renewal date.

Margin (%)

Calculated as (Revenue Price - Cost Price / Revenue Price).

Retail Price

Retail price for the offer, provided by the vendor.

Apply Changes

To finalize your price modifications:

  1. Click "Save" to confirm your changes
  2. The Change Order will be placed for provisioning
NOTE! Changes made to the "Markup/discount from distributor, %" field will apply upon clicking the green checkmark next to the markup value. No order will be generated for this change.

 

NOTE! Don't forget to Save final changes when finished with price configuration.

Limitations

  • Subscription markup scheduling is not available for this type of transaction. Price changes can only be applied immediately using the "Now" option during the configuration process.
  • Subscription-level markup adjustments are not preserved when subscriptions are upgraded or downgraded. The percentage adjustment is linked to the specific offer ID and will not apply if the subscription is changed to a different offer. However, if the subscription returns to the original offer, the previously configured subscription-level markup will apply again

Summary

This article provides a comprehensive guide for modifying pricing on existing subscriptions within the platform. Users can adjust distributor-to-reseller and reseller-to-customer markups through dedicated fields, with changes applied immediately upon saving. The system offers flexible pricing options including markup from distributor, markup from seller, and customer target pricing, all supported by a detailed summary price table that displays tier-specific information across different partner levels and billing cycles.

Related Content

 

edit Subscription compliant Order rw_v1

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