How to change the price on existing Subscription?

Appxite Updated by Appxite

Introduction

This article explains how to change pricing on an active Subscription. It covers accessing the Subscription, adjusting the Markup or target price in the Price Configuration card, reading the result in the Price table, and applying the change.

This article is intended for Distributor and Seller users. For a full description of the Price Configuration card and the Price table, see "How to read the Price Configuration?" and "How to read the Price table".

In this article:

Access the Subscription

To change pricing on an existing Subscription:

  1. Select an Organization → log in on its behalf.
  2. Navigate to the "Subscriptions" tab → select an existing Subscription.

  3. Select the "Edit" button.


     

A pop-up window appears, prompting you to choose when the changes should apply:

  • Now (immediate application)
  • On Renewal (applies at next renewal date)
  • Custom date (specify a particular date)
NOTE! Scheduling is not available for this type of transaction. Subscription markup can only be changed immediately by selecting the "Now" option.

Change the price

Pricing is changed in the Price Configuration card, in the Price section of the Subscription details page. The card is laid out as one row of fields per Partner tier, followed by the final CUSTOMER PRICE.

Each tier row contains three fields: COST (read-only), PRICE ADJUSTMENT (the Markup percentage), and a target price. PRICE ADJUSTMENT and the target price are linked — changing one recalculates the other.

Distributor price adjustment

To change the Distributor-to-Seller price, edit the PRICE ADJUSTMENT or SELLER TARGET PRICE field in the DISTRIBUTOR section of the card.

Seller price adjustment

To change the Seller-to-Customer price, edit the PRICE ADJUSTMENT or CUSTOMER TARGET PRICE field in the SELLER section of the card.

NOTE! The DISTRIBUTOR section is visible to Distributor Admin roles or higher. The SELLER section is visible to Account Manager roles or higher. On a one-tier Platform, only the SELLER section is shown.

Price editing options

There are three ways to set the price for a Subscription.

a. Distributor Price Adjustment

Lets a Distributor configure a Distributor-to-Seller Markup specifically for this Subscription. Once saved, this Markup overrides the Partner's Price Tier Markup.

NOTE! This Markup is based on Cost ONLY, regardless of the Price Source in the Partner's Price Tier configuration. Changes in the adjustment fields are reflected dynamically in the Price table below the card.

b. Seller Price Adjustment

Lets a Seller configure an additional Seller-to-Customer Markup specifically for this Subscription. This Markup adds on top of the current price configuration rather than replacing it.

Formula: Final Price = Base Price × Catalog Markup × Subscription Markup

The PRICE ADJUSTMENT field in the SELLER section shows the total effective percentage — the Catalog level and Subscription level Markups combined. To see and set the Subscription level Markup on its own, select Detailed in the top-right corner of the Price Configuration card header. A PRICE ADJUSTMENT BREAKDOWN panel opens beneath the field, with three rows:

  • Catalog — the Markup from the Customer Prices configuration. Read-only here.
  • Subscription — the Markup stored against this Subscription. This is the editable input.
  • Total effective — the two combined, with the formula printed beneath it.
NOTE! Subscription-level markup adjustments are not applied if the Subscription Offer is changed through upgrades or downgrades. When a Subscription is adjusted to a different Offer (for example, an upgrade or sidegrade), the Subscription-level percentage adjustment no longer applies, because the system matches adjustments based on the specific Offer ID. If the same Subscription returns to the original Offer (for example, a downgrade or sidegrade), the previously added Subscription-level percentage adjustment applies again.

c. Customer Target Price

Instead of entering a percentage, you can enter the end price directly in the CUSTOMER TARGET PRICE field. The Platform calculates and stores the matching Markup. For example, entering a target price of 15 EUR on an Offer priced at 10 EUR saves a 50% Markup.

NOTE! CUSTOMER TARGET PRICE is entered in the Seller's own cost currency, not in the Customer's currency. The converted amount the Customer pays appears in the CUSTOMER PRICE panel at the bottom of the card. For Partners working in a single currency, the two are the same.

Markup on renewal

The SELLER section includes an Apply seller price adjustment on renewal toggle, below the pricing fields.

Toggle on: the Subscription level Markup is retained after Renewal and re-applied at each Renewal cycle.

Toggle off: the Subscription reverts to the Catalog level Markup at Renewal. The Platform applies whatever Catalog level pricing is effective at that date, shown in the Catalog Adj on Renew (%) column of the Price table.

NOTE! Update this toggle before the Renewal date. A change made after a Renewal has been processed takes effect at the following Renewal.

Review the Price table

The Price table sits below the Price Configuration card and updates dynamically as you change the adjustment fields. It is collapsed by default — select the chevron at the right of the card header to expand it. The table is read-only.

Partner Tier

Indicates which tier the prices are displayed for in the corresponding row:

  • 'Distributor' for the top level Partner in a 2-tier or multi-tier setup
  • 'Seller' for the Partner in a 1-tier set-up, or for a Seller in a 2-tier or multi-tier setup
  • The 'Distributor' row is visible to Distributor Admin role or higher
  • The 'Seller' row is visible to Account Manager role or higher

Billing Cycle

Indicates the Billing Cycle of the Subscription.

Price Source

Shows the price basis the corresponding Markup is applied to. Possible values are Cost Price or Retail Price.

Catalog Adj. (%)

The Markup applied at the catalog level, shared across all Subscriptions of the Product — from Partner Prices on the Distributor row, or from Customer Prices on the Seller row. The cell is greyed out when no catalog adjustment is configured for the Product.

Subscription Adj. (%)

The Markup configured at Subscription level. Shows the configured value, or 0 when none is set.

Catalog Adj on Renew (%)

Indicates the Markup that would apply to the Subscription price on its renewal date, based on what is currently configured in the Seller's Customer Prices section for the period matching the Subscription renewal date.

Total Adj. (%)

The combined adjustment, calculated as:
Total Adj. = (1 + Catalog Markup) × (1 + Subscription Markup) − 1

Margin (%) and Margin (ABS)

Margin (%) is calculated as (You Sell For − You Buy For) / You Sell For. Margin (ABS) is the absolute margin amount, shown in the tier's cost currency.

Unit Cost and Unit Price

The cost and price per individual License for the tier.

You Buy For and You Sell For

The total amount the tier pays its supplier, and the total amount it charges the next party in the chain. On the Seller row, You Sell For is the Customer Price.

Vendor Retail Price

The retail price for the Offer, provided by the Vendor. This column is a reference point and is not affected by Markup adjustments.

NOTE! Use the CCY button in the Price column group header to show cost-currency sub-lines and the Exchange Rates legend when more than one currency is involved. See "How to read the Price table" for the full column reference.

Apply changes

To finalize your price modifications:

  1. Select "Save" to confirm your changes.
  2. The Change Order is placed for provisioning.
NOTE! Don't forget to save final changes when finished with price configuration.

Summary

Pricing on an existing Subscription is changed in the Price Configuration card on the Subscription details page. Distributors adjust the Distributor-to-Seller price in the DISTRIBUTOR section; Sellers adjust the Seller-to-Customer price in the SELLER section. In each case you can enter either a percentage in PRICE ADJUSTMENT or an end price in the target price field, since the two are linked.

Detailed view separates the Catalog level and Subscription level Markups in the PRICE ADJUSTMENT BREAKDOWN panel, and the Apply seller price adjustment on renewal toggle controls whether the Subscription level Markup survives Renewal. The Price table below the card updates dynamically and shows the resulting prices, margins and unit economics for every Partner tier. Changes take effect once saved, and a Change Order is placed for provisioning.

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