How to change the quantity of subscription licenses

Introduction

This article explains how to change the number of Licenses in your existing Subscriptions without purchasing new ones. Understanding how to adjust License Quantity will help you manage your Subscriptions efficiently, understand prorated pricing for mid-term changes, and schedule updates according to vendor policies.

In this article

• Understanding license quantity options
• How to change the number of licenses
• Scheduling options for license changes
• Understanding prorated pricing
• Prorated pricing examples
• Managing scheduled changes
• Turning off auto-renewal

Understanding license quantity options

If you already have an existing subscription, you don't have to purchase a new subscription every time you want to increase the number of licenses: just change the quantity within the existing subscription. 
In order to do that, select the Subscriptions tab and select the subscription you want to manage. The details of the subscription will be opened in a new window. 

1. Cancellation Policy - allows the user to cancel or decrease the number of selected subscription licenses.

2. License Quantity - allows the user to edit (increase and sometimes decrease) the number of subscription licenses.

How to change the number of licenses

Select the "Edit" button in the lower right corner of the screen. 
When selecting the "Edit" button for a subscription, you can choose when you want the changes to apply – Now, On Renewal, or a Custom date:

Scheduling options for license changes

a. Now – this option enables you to make changes immediately.

b. On Renewal – this option allows scheduling changes that vendors do not allow you to make during an active commitment term. Scheduled changes will apply on renewal. This option may not be available for some subscriptions.

c. Custom date – this option allows you to select any future date. On the selected date, the order will be sent to the vendor, and changes will apply upon successful provisioning.

Understanding prorated pricing

When editing the quantity, you will see the prorated price on the Subscription edit page during changing quantity:

2. The bottom line (eg, every 1 month, every 12 months) will show the amount for the subscriptions with the increased quantity for the next billing term.

Prorated pricing examples

• Select Save. 
• Select Save Changes.

After saving changes, a pop-up window with Terms & Conditions will appear. Press the "I agree" button to continue.

Managing scheduled changes

If the subscription has scheduled changes, you can see them on the Scheduled Changes tab of the Subscription details page. The associated order will also be in the Orders section.
 

There can still be only one simultaneous order per subscription. If your scheduled order is still unprocessed by the vendor, it may be required to wait before you can make changes to your subscription.
When configuring changes for a selected date, prices automatically include the markup configured for that date.

Turning off auto-renewal

You may switch off the auto-renewal for the subscription by unchecking the tab in the Subscription details: 

Press Edit -> Now

1. Uncheck the box

2. Save changes

Summary

You can change the number of Licenses in existing Subscriptions without purchasing new ones by navigating to the SUBSCRIPTIONS tab, selecting the Subscription, and clicking Edit. Choose when to apply changes: immediately, on renewal, or on a custom date. The Platform displays prorated pricing for mid-term changes, showing costs for remaining days and the next Billing Period. Scheduled changes appear in the Scheduled Changes tab, and only one order per Subscription can be processed at a time. You can also turn off Auto-Renewal by unchecking the box in the Subscription details. Note that One-Time Subscriptions cannot be updated and require new purchases for additional Licenses, and scheduling is available only for eligible Products with instant provisioning.