Adobe Self-Service APIs

Introduction

This article highlights Appxite offerings in regard to Abobe APIs. Accessing these and executing is a self-service process which in nearly all cases can be processed by Partners themselves.

Appxite APIs will help you seamlessly migrate your Adobe customers to VIP MP, synchronize migrated customers into platform and move customers between different partners, i.e. from one VIP MP to another VIP MP.

In this article:

Getting Access

If the partner does not yet have the necessary API access, it can be obtained as described in guide below:
AppXite Platform API Access

From this point the APIs can be executed from this resource:
Developer Portal - Adobe

Migrate Customers to VIP MP

Validate whether Customer is Eligible for Migration

Validate whether a customer organization is eligible for migrating to Adobe VIP MP using this resource:
Validate Customer for Migration

Migrate Customer to VIP MP

Migrate customer organization to Adobe VIP MP using this resource:
Migrate Customer to VIP MP

Synchronize the Customer and their Subscriptions to the Platform

Synchronize customer subscriptions from Adobe to selected customer organization on the Platform using this resource:
Sync Customer Adobe Subscriptions

Retrieve Migration Status

Retrieve information for Adobe VIPMP customer migration status using this resource:
Get Migration Status

Move Customers Between Partners

Customers can opt to switch to a different Adobe reseller and continue to manage their subscriptions and new orders with the new reseller. Reseller change is a customer-initiated process where a customer administrator generates the approval code in Adobe Admin Console to allow a new reseller to perform the change. After that, all customer subscription data is synchronized to a new reseller in the AppXite platform.

The reseller change is illegible if:

  • a customer has open or complete orders in the cancellation window
  • a customer ERPID already has an active Adobe tenant in the AppXite platform.
NOTE! Reseller change is not supported with AppXite system! If the Adobe tenant already exists under a reseller in AppXite system, it won't be moved to another reseller.

 

Validate whether Customer is Eligible for Reseller Change

Validate whether a customer organization is eligible for reseller change using this resource:
Reseller Change Validation

Change from one VIP MP to another VIP MP

Move customers between different partners, i.e. from one VIP MP to another VIP MP, using this resource:
Reseller Actual Change

Retrieve Reseller Status Change

Retrieve resellers change status, using this resource:
Get Reseller Change Status

 

Limitations

The functionalities mentioned above can be carried out only by executing the API calls and as of R168 are not part of Appxite Platform UI.

In case you encounter any issues, please reach out to us to Appxite Support Team.

Summary

Once customer has been migrated to VIP MP, synchronization to the platform can be started. Some of the functionalities and not inclusive are:

  • Create organization and tenant
  • Synchronize and co-term subscriptions based on based on customer's Adobe account
  • Apply the right discounts based on customer's Adobe account.

Related Content

 

Was this article helpful?

0 out of 0 found this helpful

Add comment

Please sign in to leave a comment.