Vendor Specific Notifications

Introduction

This article provides an overview of the Vendor Specific Notifications feature. This functionality enables you to assign a person with an email address to receive notifications specific to a selected vendor. The feature can be configured and enabled through API in the Developer Portal.

In this article:

• Notification Behavior
• Notification Settings
• Add, edit, delete Vendor Manager via APIs
• Supported Notification Events

Notification Behavior

Vendor Manager contacts receive notifications based on the following scenarios:

Scenario 1:

If your organization has specified Vendor Managers for Microsoft and Adobe, and both are added to the notification recipient list, when a change order is placed for both Microsoft and Adobe offers, notifications are sent to both respective Vendor Managers with full details of the change order.

Scenario 2:

If your organization has specified Vendor Managers for Microsoft and Adobe, and both are added to the notification recipient list, when a change order is placed only for Microsoft offers, a notification is sent only to the Microsoft Vendor Manager. The Adobe Vendor Manager will not receive a notification.

Scenario 3:

If your organization has specified Vendor Managers for Microsoft and Adobe, and both are added to the notification recipient list, when a change order is placed for a BitTitan offer, no notification is sent to either Vendor Manager.

Notification Settings

Each vendor can have a different Vendor Manager, allowing responsibilities to be distributed across individuals. For example, a Vendor Manager assigned to Microsoft will receive notifications only for Microsoft-related subscriptions and orders. At the seller level, a Vendor Manager (as a type) can be added to recipients for specific notifications. This can be done from the UI or backend.

To configure it in the UI:

1. Go to Notification Settings on Seller's portal and navigate to specific notification event:
2. Add Reseller Vendor Manager
3. Click Save

Add, edit, delete Vendor Manager via APIs

Platform APIs allows to see, add, edit and delete the Vendor Manager for given customer. You can learn more about Platform APIs by navigating to Developer Portal. 

1. Add Vendor Manager contact.
Add Vendor Manager

2. Get customer profile info, including contacts.
Retrieve a customer.

3. Edit Vendor Manager contact information, all except for type.

Edit Vendor Manager

4. Delete Vendor Manager contact .

Delete Vendor Manager

Supported Notification Events

List of supported notification events:

• Action Required
• Auto Payment Failed
• Auto Payment Successful
• Expire Subscription Notification
• Offer Provisioned
• Offer Provision Error
• On Purchase Notification
• Order Note Added
• Order Status Changed
• Subscription Auto Renewal
• Subscription Change Error
• Subscription Change Success
• Subscriptions Renew Error
• Subscriptions Successfully Renewed
• New Quote Created
• Quote Accepted
• Quote Canceled
• Quote Change Requested
• Quote Rejected
• Order Scheduled
• Order Scheduled Cancel
• Order Scheduled Change Success
• Order Scheduled Changes Updated
• Attention Required
• Proposal Submitted
• Submit To Review
  
  

Limitations

• The Vendor Specific Functionality is available through the APIs, with full UI logic planned for implementation soon.
• Vendor contact currently will not be visible on UI in customer organization profile but can be retrieved via APIs.
• Each customer can have only 1 vendor contact per each vendor.

Summary

The Vendor Specific Notifications feature allows organizations to delegate vendor-specific notifications to designated Vendor Managers, ensuring that the right people receive relevant information about their assigned vendors. This streamlines communication and improves response times for vendor-related activities. While currently primarily accessible through APIs, this feature enhances workflow management by directing notifications about orders, subscriptions, and other events to the appropriate personnel based on vendor assignments.

Related Content

• Notification Settings
• Developer Portal
• Navigating Platform APIs