Understanding Product unavailable badge in Catalog management

Introduction

This article explains how Distributors and Sellers can manage catalogs and identify products that display unavailability indicators for specific industries, countries, or contract configurations. The product unavailable badge helps users understand why certain products cannot be purchased or distributed through their catalogs.

In this article:

• Accessing Catalog Management
• Identifying Unavailable Products
• Understanding Unavailability Reasons

Accessing Catalog Management

For Distributors: 

1. Select "Catalog" → "Partner Catalogs"
   
2. Choose the desired catalog from the list

For Sellers: 

1. Select "Catalog" → "Customer Catalogs"
   

2. Choose the desired catalog from the list

   

Identifying Unavailable Products

When viewing your catalog, you will notice a red warning icon attached to certain products. This visual indicator immediately identifies products that are not available for purchase or distribution in your current context.

Understanding Unavailability Reasons

When you hover your cursor over the red warning icon, a tooltip will display the message: "Unavailable for your country, industry or contract".

This unavailability status can occur due to several specific reasons:

• Missing Contract Agreement - No contractual relationship exists between the Vendor and Partner for this specific product
• Geographic Restrictions - The product is not licensed or approved for distribution in the Partner's country or region
• Industry Eligibility Limitations - The customer's industry sector (such as Education or Nonprofit) is not eligible to purchase this particular product
• Product Status Issues - The product has been decommissioned by the vendor or has not yet been finalized for general availability

Summary

The product unavailable badge system provides clear visual indicators when products cannot be offered through your catalog. Understanding these indicators helps Distributors and Sellers effectively manage their product offerings and communicate limitations to their customers. The system ensures compliance with vendor policies, contractual obligations, and regional restrictions while maintaining transparency in catalog management.

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