Synchronize Organization with existing MS Tenant
Note! Synchronization takes up to 24 hours for Customer Profiles to show up on the platform.
For manual synchronization, read the following article Perform a manual synchronization
Make sure, that the Customer organization information is correctly and fully filled in the Microsoft Partner Center. Otherwise, it will not be possible to place orders for this customer via the platform. The mandatory information for Microsoft is the customer's Bill-to info:
If it is an existing CSP Customer, whom you invite via the Consent link, they will need to have this information filled in on their side. This info, via synchronization, propagates further into the AppXite platform, and further purchase orders can be submitted without issues. If this (Bill-to) information is missing on the customer's side, then it will have to be updated manually.
If bill-to info is updated on the platform it will not sync to the MSPC. Updating bill-to info from MSPC will sync to the platform.
Note! For sellers, you will need to contact your indirect provider to update this in your Partner Center
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1. You, as a Seller (Account manager / Seller Admin), should either send this to your customer(s) or, if you are the Global Admin of MS Office365 Tenant for your customer(s), you can accept the link on behalf for that customer.
2. Once this is done, the Customer(s) will synchronize with the Seller platform (overnight).
Note! In case a new customer has a tenant with Microsoft, creating a new organization in the platform will create duplicate customer organizations.
E.g. Customers that have tenant ABC and have accepted consent link will synchronize with the platform, and if you manually create a new customer organization for ABC that will lead to double ABC organizations in the platform, causing issues purchasing new subscriptions.
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Articles in this section
- How to do Customer organization self-registration in the platform?
- How to manually create a new Customer Organization?
- Organization level Login Options
- How to Select an Organization?
- How to Edit Organization profile?
- Synchronize Organization with existing MS Tenant
- How to edit basic details of the organization?
- How can an Organization choose its preferred currency?
- How to add segments into Organization?
- What is the ERP ID column in your organizations list?
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