How can I increase or reduce annual licenses?
For new commerce offers (NCE), partners can cancel/reduce the quantity of their subscription with a prorated refund within the first 7 calendar days or any term (proration calculated daily) and on renewal of the subscription. After 7 calendar days, cancellation is no longer available, and the partner will be billed for the full term. If the customer will try to reduce the quantity of the subscription after 7 calendar days, they will see the following error:
The seat count on a subscription can be increased during the middle of an annual term, with billing adjustments reflected on the next invoice and reconciliation file. But if more than 7 days have elapsed since the subscription order was placed or renewed, the seat count cannot be decreased until the next renewal of the subscription.
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Cancellation after renewal - cancels the entire subscription with refund, if applicable
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Mid-term change cancellation - reverts configuration to pre-change with refund if applicable
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Cancellation after upgrade - cancels the entire subscription with refund if applicable
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Move initial purchase order cancellation to subscription page
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Partial cancellation
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Cancellation of partial upgrades
These functionalities are currently in development to meet Customer's demands.
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