Handling errors in Business Central

Introduction

This article guides users through the process of identifying and resolving invoice processing errors in Business Central. Once data processing is complete, all Invoices should be generated and assigned the status "Doc Created." The Platform Invoicing Solution automatically assigns a unique number to each Invoice based on the numeration settings configured during the Organization's setup. If you encounter an Invoice with the status "Error," follow the steps outlined in this article to resolve the issue.

In this article:

• Access Platform Errors
• Review error details
• Resolve common issues
• Reprocess documents

Access Platform Errors

To begin troubleshooting invoice errors, you need to navigate to the Platform Errors section in Business Central.

1. Open the Business Central portal.
2. Click on the Search icon and type "Sales & Receivables Setup."
   
3. Click Process, then click AppXite Billing Headers.
   
4. Navigate to AppXite Errors in the Sales & Receivables Setup.
   

Review error details

Once you access the AppXite Errors section, you can identify the specific issues preventing invoice processing.

Check the Comment column to understand why the Invoice was not processed. This column provides detailed information about each error, allowing you to determine the appropriate resolution steps.

Resolve common issues

The most common errors encountered during invoice processing include:

InvoicesDate error

This error indicates that the Invoice Date is not in the current month. To resolve this issue, mark the relevant Invoice, press Edit List, and change the InvoicesDate to the current month.

On-Boarding Status error

This error occurs when the Customer or resource has not been onboarded. To resolve this issue, navigate to Search, select Customers/Resources, choose the appropriate customer or resource, and turn off the On-Boarding Required toggle. Additionally, check for other empty mandatory fields such as VAT Setup and Payment Terms Code, and fill in all required information.

Sales Header total mismatch

This error indicates that the total in Sales Header does not equal the total of all sales lines. One possible cause could be rounding issues. If you encounter this error, escalate the issue to the Support team for further assistance.

Reprocess documents

After resolving all errors, you must reprocess the documents to complete invoice generation.

Once all errors are resolved, press Process Documents again to regenerate the Invoices. The Platform will process the corrected data and assign the appropriate status to each Invoice.

Summary

This article provides step-by-step guidance for identifying and resolving invoice processing errors in Business Central. By accessing the Platform Errors section, reviewing error details, and addressing common issues such as incorrect invoice dates, on-boarding status problems, and sales header mismatches, users can ensure successful invoice generation. After resolving errors, reprocessing documents completes the invoicing workflow.

Related content

• Platform Invoicing Solution and Organization creation
• How to submit a Support Ticket through Web Request?