How to manage scheduled orders notifications

In the Scheduled Orders notification section, Platform Administrator can configure and monitor automated notifications for order processing. For details on how to schedule an order, refer to the  Scheduled Orders.

Scheduled Changes on Renew

When a change is scheduled to occur on the subscription’s renew date, the system synchronizes with vendor systems. The notification flow includes the following steps:

1. Order Scheduled
When the order is placed, a notification titled Order Scheduled is sent immediately.

2. Order Processing by Vendor
The order is sent to the vendor system. Based on the vendor's response:

• Success: If the order is provisioned successfully, a Scheduled Change Success notification is sent. The vendor then applies the change on the specified renew date.

• Failure: If provisioning fails, a Subscription Change Error notification is triggered.
  

Scheduled Changes on Custom Date 

The AppXite Platform allows users to schedule changes on a custom date, providing greater flexibility in subscription management. The system includes a complete notification flow to ensure transparency and visibility throughout the process.

1. Order Placed

As soon as the change is scheduled, an Order Scheduled notification is issued.

2. Order Processed

On the scheduled date, an On Purchase notification is sent. It includes a summary of the scheduled changes and the list of affected subscriptions.

3. Order SuccessfulI

If the order passes validation and is provisioned successfully, a Subscription Change Success notification is delivered.

4. Order Failed

An order may fail due to various reasons, in such cases, a Subscription Change Error notification is sent:

There could be some cases when the order could not be processed internally by Appxite platform, eg. 

• The order was created by a blocked user

• The order is linked to a subscription with a Deleted status

• Other validation issues that prevent successful creation.

Then, an additional Attention Required notification may be triggered when processing the order on scheduled date:

5. Pending Approval

Orders created for customers categorized under Credit Risk Groups require manual approval before entering the standard order processing flow. A Pending Approval status is assigned in these cases.

6. Summary Notifications for Scheduled Orders

On the scheduled date, the system also sends summary notifications for all Failed scheduled orders. These are sent to both Sellers and Customers and include:

• Order Id/Ids
• Scheduled Dates
• Product Name
• Reason for the failure
• Basic troubleshooting steps

Seller: Notification Scheduled Orders Past Due

Customer: Notification Scheduled Orders Past Due

Cancelling Custom Date Changes

Users have the flexibility to cancel scheduled changes if they are no longer needed. The cancellation process works as follows:

• Navigate to the Orders page or go to subscription → Scheduled changes tab
  
• Click the "X" button next to the scheduled order
• Upon cancellation, receive an email notification confirming the action.

Example notification message:

This cancellation feature provides users with control over their scheduled changes and ensures they receive confirmation of any modifications to their planned orders.