Subscriptions - Changes Error

Introduction

This article explains the error notification system for subscription changes in the platform. When an error occurs during any subscription modification attempt, including status updates, the system automatically sends notifications to relevant users. This guide details the notification triggers, recipients, and how to manage notification settings for subscription change errors.

In this article:

• Understanding error Notifications
• Notification recipients
• Managing notification Settings

In the Subscriptions section, errors during change operations trigger automatic notifications to keep users informed of failed operations.

Understanding error Notifications

The platform monitors all subscription change operations and automatically detects when errors occur. These errors can happen during various operations such as:

• Subscription status updates
• Plan modifications
• Billing changes
• Configuration adjustments

When an error is detected, the system immediately generates and sends a notification email to inform the responsible parties about the failed operation.

Key notification details:

• Notification trigger: Error during subscription change
• Timing: Immediate upon error detection
• Format: Email notification with error details

Notification recipients

The notification system uses a structured approach to ensure the right people are informed when subscription errors occur:

Primary Recipients

• To: User involved in the event (the person who initiated the subscription change)

Secondary Recipients (Optional)

• Cc: Reseller Primary (when applicable)
• Bcc: Additional stakeholders (configurable)

The notification email includes:

• Customer name and details
• Subscription information
• Specific error message
• Date and time of the failed operation
• Reseller information (when applicable)

Managing notification Settings

Users can customize notification recipients through the platform's settings interface:

1. Navigate to the Settings page
2. Locate the notification management section
3. Configure recipients for subscription error notifications
4. Save changes to apply new settings

This flexibility allows organizations to ensure the appropriate team members receive error notifications based on their operational structure.

Limitations

Currently, notification customization is limited to recipient management. The notification format and content cannot be modified through the user interface. Any advanced customization requests require support assistance.

Summary

The subscription error notification system provides automatic alerts when subscription changes fail, ensuring users are immediately informed of operational issues. The system sends notifications to the user who initiated the change and optionally includes reseller contacts. Notification recipients can be managed through the Settings page to align with organizational requirements and ensure proper error handling workflows.