Order status report

All customers and sellers have access to the reporting section enabling tracking billings data over time. Reports can be accessed from the “Reports” section.

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Order Status report allows to track all orders placed through them. Browse orders by date/type/status, track volumes, monitor recent new purchases or orders rejected by the vendor, track a specific order, and follow-up with the person who placed it.

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a. Order date shows the time period for which the report is displayed. It can be altered by selecting a certain year, month etc.

b. One or several Customers (organization) can be filtered, selected customers data views will be displayed. By selecting a specific Customer you can see the top subscriptions, the cost per month, and the count of subscriptions over time for the selected Customer.

c. Created by allows to see the email address of the person who created the order. 

d. Order and Order item Types can be filtered by: select all, change order, purchase order.

e. Order status allows filtering of the order: Completed Error, Completed Success, In progress. 

f.  When selecting the info icon, the current message will display "This report shows billing data for the last 14  months. dates are grouped by billing period end date, which is different from the invoice date. Please see the knowledge base article for more information".

g. Link directs to knowledge base article link.

h. The button resets the filter reports.

i. The next page will be accessed.

 

How can I use this information?

With the help of this information you can ensure that all your orders are successfully processed. By filtering "Completed error" orders, you will get an overview of orders that have not been processed and the reason why. This should give you an understanding of reason why the order could not be complete, what actions can be taken from your side to process the order or if Support teams assistance is needed. 

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You should be able to place a new order successfully once the original issue has been addressed.

 

It is advised to not to check the orders for the past 2 days as the synchronization is still ongoing and the order could be processed once the synchronization is complete.

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