Adobe Vendor Guide

Introduction

This article is intended for Sellers who distribute Adobe Products through the Platform. It covers how the Adobe VIPMP integration works, how to onboard as a Seller, how Subscriptions and Customer Organizations are managed, what billing and cancellation rules apply, what Offers are available, and which operations are supported directly in the Platform versus those that must be performed in Adobe Admin Console.

In this article:

• Adobe prerequisites
• Overview of the Adobe integration
• Available Offers and Products
• Offer types and Billing Periods
• Seller onboarding
• Customer Organization management
• New Orders
• Change Orders
• Cancellation and Auto-Renewal
• Subscription synchronization
• Pricing
• Billing and invoicing
• Supported Platform operations
• Support and contacts

Adobe prerequisites

Prerequisites and required information for onboarding an Adobe VIP Marketplace (VIPMP) Partner with the AppXite Platform.

Before a Partner can start selling Adobe VIP Marketplace (VIPMP) Products through the Platform, AppXite requires specific information and completed prerequisites. The checklist below summarizes everything that must be collected from the Partner prior to integration.

Prerequisites

The Partner must fulfill the following prerequisites before the onboarding process can begin:

• Signed contract with Adobe (Direct Partner Entity with a direct agreement with Adobe)
• Adobe Distributor / Sold-to Company ID assigned (applicable for both Distributors and 1-Tier Sellers)
• Developer organization created in Adobe Developer Console, with an Admin Contact assigned to manage API credentials and certificate renewal
• Adobe VIPMP registration matching the Partner's distribution or sell model (Direct/1-Tier or Indirect/2-Tier Reseller)
• ACIS (Adobe Channel Invoicing System) access configured, with a designated user for monthly Invoice retrieval
• Support access configured for raising tickets with Adobe via the Adobe Admin Console, if required
• If the Partner comes from a region not previously onboarded by AppXite, an Adobe Pricelist must be provided

Information to collect from the Partner

The following table lists all data items that must be obtained from the Partner before AppXite can complete the integration.

What AppXite does after receiving the information

Once all required information is collected from the Partner, AppXite performs the following setup tasks:

• Creates the Adobe platform contract via ProductHub to enable access to Adobe Products between Adobe and the Partner
• Updates the contract and the Tenant in the database
• Onboards the Seller/Reseller in PartnerHub, either as:
  • Direct (1-Tier): creates and activates the Adobe contract
  • Indirect (2-Tier): creates the Reseller on the Adobe side and the corresponding contracts/Tenants on the AppXite side, or validates an existing VIPMP Reseller ID if the Reseller already exists
• Uploads new SKUs to storage to support pricing levels, if the Partner is from a newly onboarded region
• Notifies the Invoicing team, with the Support team receiving the Partner's invoicing contact details

Overview of the Adobe integration

Adobe is a Vendor integrated with the Platform through the Adobe VIP Marketplace (VIPMP) program. The integration supports automated provisioning of Subscriptions, two-way Customer Organization synchronization, volume-based pricing via Adobe's Account Level system, and automated renewal synchronization on the coterm date.

Key characteristics of this integration:

• Automated provisioning — New Orders and most Change Orders are provisioned automatically via the Adobe API.
• Coterm-based synchronization — Renewal data (quantities, dates) is synchronized from Adobe to the Platform on the coterm date.
• Volume-based pricing — The Platform communicates with Adobe via API on each purchase to determine the customer's Account Level (discount tier).
• Annual billing model — Subscriptions are billed annually with daily Proration for additional licenses added mid-term.
• 14-day cancellation window — New Orders and quantity increases can be cancelled with a full refund within 14 days of purchase.
• Adobe Admin Console required — Certain actions (license assignment, contact management, industry selection, 3YC acceptance) must be performed directly in Adobe Admin Console.

Available Offers and Products

All Adobe Offers supported under the VIPMP program are available through the Platform. Physical hardware appliances are not included.

Specific Product categories included:

• Creative Cloud applications (individual and team plans)
• Document Cloud (Acrobat Pro, Acrobat Standard)
• Experience Cloud solutions
• Adobe Stock
• Enterprise mobility and education plans

Platform identifiers for the primary Offer:

Offer types and Billing Periods

Offer types

Adobe supports two Offer types through the Platform:

Billing Periods

The following Billing Periods are available for Adobe Subscriptions:

Commitment Terms

The following Commitment Period options are available:

Seller onboarding

To sell Adobe Products through the Platform, a Seller must first be registered in the Adobe VIPMP ecosystem via the Distributor. The onboarding process involves steps both in Adobe and in the Platform.

Required information

Before the Adobe contract can be created in the Platform, the following information must be provided to the Distributor Administrator:

VIPMP ID validation

The Distributor can choose between two options in the Vendor Contracts section:

Option 1 — Create a new contract:

1. Establish a new Adobe partnership.
2. Select the industries to enable for the contract (multiple selections allowed).
3. Click Update to create the contract and provision the Adobe partnership. The Adobe external ID is automatically generated by the system.

Option 2 — Add an existing VIPMP contract:

1. Select the "Add existing contract" option.
2. Enter the Seller's VIPMP ID in the text field.
3. Click "Validate and Load Data." The system sends an API request to verify the VIPMP ID and retrieve contract information.
4. If valid: the system retrieves current industry settings from Adobe (displayed as read-only checkboxes).
5. If invalid: an error message appears. This may occur if the VIPMP ID is invalid or if there are connectivity issues.
6. After successful validation, click Update to complete the process. The system performs a final verification to ensure the VIPMP ID has not been previously registered in the channel.

Onboarding steps

1. The Distributor Administrator creates or links the Adobe contract in the Platform via the Vendor Contracts section.
2. The Distributor Administrator selects the industries/market segments to enable for the Seller.
3. The Seller's Adobe partnership is linked to their Platform account.
4. The Seller can now place Orders for Customers through the Platform.

Onboarding timeline

Customer Organization management

Customer Organizations are created directly in the Platform. When a new Customer Organization is created, Adobe customer account must be created manually in the Platform.

Adobe Tenant grouping

Each Customer Organization in the Platform is associated with a single Adobe Tenant. The Tenant represents the Customer's Adobe account and is used to track licenses, Subscription data, and account-level pricing.

Industry (market segment) is assigned at the Customer level and governs which Offers the Customer is eligible to purchase:

• Single industry per Customer: Each Customer is eligible for only one industry on Adobe's side.
• Selection timing: Industry must be selected before the first Order is placed.
• Offer eligibility: The Customer is eligible to purchase Offers that are accepted by Adobe at the order preview stage and are consistent with the enabled industry.
• Sub-segments: Available for the EDU industry only. Sub-segment is set by the end-Customer directly in their Adobe Admin Console.

Reseller change process

Customers can switch to a different Adobe Seller and continue managing Subscriptions and new Orders with the new Seller. This is a customer-initiated process:

1. The Customer administrator navigates to the Account section in Adobe Admin Console.
2. Under account details, the Customer views the current Seller Account Manager.
3. The Customer clicks the View button next to the Seller Account Manager's name.
4. A dialog box opens showing the Seller Organization's name and Distributor details.
5. The Customer clicks "Generate Code" to create an 8-digit unique approval code needed for the transfer.
6. The Customer administrator shares the code with the new Seller, authorizing the transfer.

Adobe Admin Console purchases

If an Adobe license is purchased directly through Adobe Admin Console (outside the Platform), the Seller must reconcile the purchase in the Platform within 7 days. Adobe automatically notifies the Seller when this occurs.

• Scenario 1 — Additional licenses on an existing Subscription: Log in to the Customer profile in the Platform and place an update Order on the existing Subscription for the same Quantity.
• Scenario 2 — New Subscription purchase: Log in to the Customer profile in the Platform and place a purchase Order under the Customer profile for the same Quantity of licenses.

Adobe self-service APIs

The Platform provides self-service APIs that allow Sellers and Distributors to manage Orders, Subscriptions, and Customer data programmatically — including migrating Adobe Customers to VIPMP, synchronizing migrated Customers into the Platform, and moving Customers between different Sellers.

API access is obtained as described in the Platform API Access guide. APIs are executed from the Adobe resource on the Developer Portal.

Customer Management APIs:

• Get Customer: Retrieves comprehensive account information and profile details for a specified Customer.
• Update Customer: Modify Customer details (see API limitations below).
• Get Customer Orders: Fetches all purchase requests initiated by a specific Customer that are pending, in progress, or completed.

Order Management APIs:

• Get Order: Returns detailed information about a specific Order including items, status, and transaction history.
• Get Reseller Notifications: Retrieves pending Order notifications and alerts for a specific Seller.
• Get Customer Requested Purchases: Gets all the licenses for the Customer and their corresponding quantities for which the Seller is yet to place an Order.

Pricing APIs:

• Get Offer Price Levels: Based on a provided list of Adobe order items with respective quantities, returns updated Offer price level keys.

Reseller Change APIs:

• Validate Reseller Change: Checks eligibility and makes a preview request to Adobe to verify whether a Customer can be transferred to a different Seller.
• Commit Reseller Change: Validates and makes a request to Adobe to change Sellers; post-change synchronizes Subscriptions.

Recommendation APIs:

• Fetch recommendation: Requests tailored suggestions based on Customer, Offer, Order, or renewal context, returning Adobe's tracker ID to support insight, analytics, and optimization.

Subscriptions APIs:

• Get All Customer Subscriptions Details: Gets all Subscriptions of a given Customer.

Flexible Discounts APIs:

• Retrieve Adobe flexible discounts: Fetches flexible Discounts that are applicable to a Product.

Migration APIs:

• Validate Customer for Migration: Validates whether a Customer Organization is eligible for migrating to Adobe VIPMP.
• Migrate Customer to VIPMP: Migrates a Customer Organization to Adobe VIPMP. Both the Adobe customer Tenant is created and Customer Subscriptions are synchronized to the Platform using this migration request.
• Sync Customer Adobe Subscriptions: Synchronizes Customer Subscriptions from Adobe to the selected Customer Organization in the Platform.
• Get Migration Status: Retrieves information on the Adobe VIPMP Customer migration status.

API limitations and special rules:

• Adding contacts: When adding new contacts through the API, they automatically receive admin privileges for the Customer's account.
• Removing contacts: Removing contacts via the API does not revoke their admin status. To fully remove admin access, Customer administrators must use Adobe Admin Console directly.
• Name changes: Existing contact names cannot be modified through the API. Name changes must be handled by Customer administrators within Adobe Admin Console.
• Market segment updates: Customer market segments can only be changed via the Update Customer API when the Customer has no active Subscriptions. Before making a change, ensure the Seller is enabled for the target market segment.
• External Reference ID: The Customer's externalReferenceId can be updated through the Update Customer API.

New Orders

Provisioning type: Automated provisioning

• New Orders are provisioned automatically via the Adobe API.
• New Subscriptions can be created directly from the Platform catalog.
• New Orders can be cancelled with a full refund within the 14-day cancellation window.
• License assignment is performed directly in Adobe Admin Console. The Platform displays the assigned/total licenses ratio, updated every 30 minutes from the last Subscription access.

Change Orders

Most Change Orders are provisioned automatically via the Adobe API. The sections below describe the rules for each type of change.

Increase Quantity

Provisioning type: Automated provisioning

Special considerations:

• Mid-term restriction near renewal: A midterm Quantity increase may be denied immediately before the renewal (Anniversary) date. Adobe will return the error: "Order placement not allowed before anniversary."
• Proration: Daily Proration applies for additional licenses added mid-term. The Anniversary Date for added licenses is listed on the order confirmation email and in the Account tab in Adobe Admin Console.

Decrease Quantity

Provisioning type: Automated provisioning

Special considerations:

• Mid-term decrease restriction: Midterm Quantity decreases are not supported. Attempting a decrease mid-term will result in a failed Order. Quantity reductions can only take effect at the next Renewal.
• Proration on decrease: Not supported — no credit is issued for mid-term reductions.

Upgrades and Downgrades

Provisioning type: Provisioning not supported

Cancel / Suspend

Provisioning type: Automated provisioning

Other operations

Provisioning type: Automated provisioning

All other Change Orders (e.g., scheduling, coterm alignment, renewal quantity updates) are provisioned automatically via the Adobe API.

Cancellation and Auto-Renewal

Cancellation

Provisioning type: Automated provisioning

Auto-Renewal

Licenses purchased through VIPMP automatically renew for the following year on the Anniversary Date. Customers may choose to opt out of Auto-Renewal.

Subscription synchronization

Synchronization type: One-way (Adobe → Platform)

Adobe is the source of truth for all Subscription data. Synchronization is triggered automatically on the coterm date. 

Pricing

Price data sources

Prices are received from Adobe Partners in the form of Adobe pricelists. Pricelists are uploaded to the Platform by the first day of the pricelist month. There is no automatic price synchronization — all pricing is managed manually.

Price synchronization

Price updates are a manual process. There is no automatic synchronization of Prices from Adobe to the Platform.

• Update frequency: Manual — by first day of pricelist month
• Synchronization type: Manual (no automatic synchronization)

Prices in the Product Management form

Adobe Offers use static pricing in the Product Management form. The actual Price shown reflects the static pricelist value. Volume discounts are applied dynamically at order time based on the Customer's Account Level retrieved from Adobe via API.

How Adobe Price Levels (Account Levels) work:

1. The Platform sends a request to Adobe with the Customer and Product details.
2. Adobe responds with the Customer's current Account Level (discount tier).
3. The Platform displays the Level field with the corresponding discount tier.
4. The final purchase Price is calculated based on the confirmed discount tier.

Important Price Level rules:

• Locked until upgrade: Once a Customer qualifies for a specific Account Level (e.g., Level 3), all subsequent Orders receive that discount until the Customer qualifies for a higher level or renews.
• Cannot be modified manually: The Level field is automatically retrieved from Adobe and cannot be changed by the Seller.
• Required validation: Orders cannot be placed until the Platform successfully retrieves account data from Adobe.
• Per-order calculation: Price Level is calculated per Order based on the total Quantity of licenses in a single cart.
• Multi-item Orders: If the total Adobe licenses in the cart qualify for a higher Price Level, discounts are reflected automatically. Price Level aggregation applies only to Order items of the same Offer type.

Promotions

Static promotions are supported with automatic price recalculation. When a Customer changes field values (e.g., enters a Discount or promo code), the system recalculates Prices in real time by calling Adobe's external pricing services and instantly applying applicable promotions during checkout.

3-Year Commitment Program (3YC)

The 3-Year Commitment (3YC) is a loyalty program offering greater Discount levels and price stability:

• Price lock for 3 terms (current term + 2 additional terms)
• Customer commits to a minimum Quantity that must be maintained throughout the 3-year Commitment Period
• Provides long-term price stability, volume discounts, and protection from price changes for the committed period

3YC Order process:

1. Place an Order for the "3-year commitment for licenses/consumables" Offer.
2. Commitment is created with status "Requested."
3. The end-Customer must accept or decline the request in Adobe Admin Console within Adobe's time window.
4. The Order in the Platform shows "Action required" status with the message "Accept 3YC Terms in Admin Console."
5. After the commitment is accepted, place an Order meeting the requested Quantity (if not already purchased).
6. Status automatically changes to "Committed." The Platform 3YC Offer Orders remain in progress until the commitment status becomes "Committed."

Managing 3YC benefits:

• After migration, Customers can fully manage separate "3-year commitment" Subscriptions.
• View Adobe account benefits: commitment term, minimum committed volume, re-commitment options.
• All changes automatically sync to the Adobe account.
• New Customers can enable 3YC by purchasing "3-year commitment for licenses/consumables" Offers.
• Once provisioned, the Customer receives all respective benefits on future Orders.
• The Platform additionally checks Customer benefits directly in the Adobe account when determining the Offer Price. This extra verification runs when migrating a Customer, buying a new Offer, or updating an existing Subscription.

High Growth Offers

High Growth Offers are special pricing tiers based on Minimum Order Quantity (MOQ) that provide volume-based Discounts for Adobe Acrobat Products. They require a 3-year commitment (3YC) and replace the previous High Volume Discounting program from the legacy VIP program.

Eligibility requirements — High Growth Offers are only available for Customers who:

• Are registered directly through VIPMP (not migrated from the legacy VIP program)
• Are Enterprise or Team Customers using Acrobat Pro
• Operate in COM (Commercial) or GOV (Government) market segments
• Have enrolled in the 3-year commitment (3YC) program
• Meet the minimum order Quantity requirements for the desired Discount tier
• Have a combined Acrobat Pro and Standard seat count that qualifies for the chosen MOQ tier

MOQ tiers: High Growth Offers are organized by MOQ tiers. Each tier requires a specific minimum seat count and provides corresponding Discounts. High Growth Offers in the Platform are identified by titles containing "High Growth + MOQ quantity" (e.g., "Acrobat Pro for teams [COM] Multi European Languages High Growth 100").

Purchase process:

1. Enroll in 3YC first: Navigate to the catalog and select the desired High Growth Offer. Without 3YC enrollment, the system displays an error message confirming the need to enroll first.
2. Order 3YC commitment: The Order appears with status "Provision started" showing Quantity in order details.
3. Accept terms: After the 3YC Order is provisioned, the end-Customer must accept terms in Adobe Admin Console.
4. Purchase High Growth Offer: After 3YC enrollment, place Orders for High Growth Offers. Choose the Offer with the MOQ tier matching the planned purchase (e.g., if committing to 100 seats, select the "High Growth 100" Offer).
5. Verify applied level: Check the Cancellation policy section in Subscription details to confirm the correct level was applied (displays a level identifier such as "65304521CA14X12").

Upgrading to a higher MOQ tier:

1. Navigate to the existing "3-years commitment for licenses" Subscription.
2. Enter the new minimum Quantity (e.g., 250 for a 250-seat tier).
3. As end-Customer, accept the new commitment terms before they take effect.
4. After accepting, place Orders using the appropriate High Growth Offer for the new tier.

High Growth Auto-Renewal:

• High Growth Subscriptions include automatic renewal features that maintain the Discount tier.
• Each High Growth Subscription is assigned a renewal code corresponding to its MOQ tier.
• The actual pricing level is returned by Adobe based on the current commitment and total Quantity.
• Always verify the applied level in the Cancellation policy section after making changes.

High Growth restrictions:

• Renewal code changes: Not supported via the Platform UI. Submit a support request via https://support.appxite.com.
• Scheduled renewals: Not supported — scheduling new Subscriptions for renewal is not available through the Platform for High Growth Offers.
• Offer ID persistence: When switching to a different MOQ tier, the Subscription may retain the previous Offer ID in the system even though the correct pricing level is applied by Adobe.

Currency and exchange rates

• Supported currencies: Multiple currencies supported based on contract configuration.
• Base currency: Determined at contract creation by the Distributor (e.g., EUR, USD).
• Exchange rate source: N/A — Prices are fixed per pricelist in the contract currency.
• Price freeze period: Annual on Renewal; 3YC period for 3-Year Commitment participants.

Billing and invoicing

Invoice sources

Invoices are received from Partner via CSV file format. Invoice information is retrieved on the first days of the month.

Invoice timing

• Invoices received on: First days of the month
• Invoice frequency: Weekly or monthly
• Reconciliation process: Manual verification by Partner

Offer billing rules

Subscription start date rules:

• The Subscription start date can be any day of the month; the timestamp is always 00:00:00.
• Start dates of the 29th, 30th, and 31st are supported.

Proration:

• Daily Proration applies when additional licenses are added mid-term after the initial Order.
• Cancellation Proration: Full refund allowed only in the first 14 days after purchase. No credit is issued after the 14-day window.
• Quantity decrease Proration: Not supported — midterm decreases are blocked.

Billing Period alignment:

• Yearly Billing Cycle. Alignment can be set via Adobe APIs using the anniversary date (cotermDate) parameter. Coterminosity is supported — multiple Subscription renewal dates can be aligned to a common Anniversary Date.

Price freeze:

• Annual Billing on Renewal: Prices are frozen at the current pricelist rate for the term.
• 3YC Commitment Period: Prices are locked for 3 terms, providing protection from price changes throughout the commitment period.
• Extended Term: Pay in advance. Prices fixed for the initial term duration (13–60 months).

First/last month charges:

• Full month charge applies (no partial first/last month billing).
• All licenses renew on the Anniversary Date.

Supported Platform operations

The Platform supports a range of operations for Adobe Subscriptions. The tables below summarize what is available directly in the Platform and what must be performed in Adobe Admin Console.

Supported operations

Operations not supported in the Platform

Operation restrictions

• Midterm Quantity decrease: Blocked — will result in a failed Order.
• Midterm cancellation after 14 days: Not supported for Subscriptions or 3YC commitments.
• Midterm Quantity increase near renewal: May be denied by Adobe just before the Anniversary Date.
• High Growth Offer renewal codes: Cannot be changed or removed via the Platform UI. Submit a support request via https://support.appxite.com.
• Scheduling new Subscriptions for renewal: Not supported for High Growth Offers via the Platform.
• Contact name changes: Cannot be made via API. Must be handled by Customer administrators in Adobe Admin Console.
• Adding contacts via API: Contacts added via API automatically receive admin privileges. Removing a contact via API does not revoke their admin status — this must be done in Adobe Admin Console.

Support and contacts

For assistance with Adobe-related questions, use the following contacts:

Summary

Adobe is a Vendor integrated with the Platform through the Adobe VIP Marketplace (VIPMP) program using an automated provisioning model. Subscription, Customer Organization, and renewal data is synchronized one-way from Adobe to the Platform automatically on the coterm (Anniversary) date. New Orders and midterm Quantity increases are provisioned automatically and can be cancelled with a full refund within 14 days of purchase. All Subscription lifecycle actions that are not supported in the Platform — including license assignment, contact management, market segment changes, and 3YC term acceptance — must be performed directly in Adobe Admin Console. Prices are based on Adobe's volume-based Account Level system, determined per Order via Adobe API, with pricing data maintained through manual pricelist uploads by the first day of each pricelist month. Billing uses an Annual Billing model with daily Proration for midterm license additions. The 3-Year Commitment (3YC) program provides price lock and greater Discount levels for Customers committing to a minimum Quantity over three terms. Sellers must be registered and enabled in the Platform by the Distributor Administrator before they can place Orders. If a Customer purchases licenses directly through Adobe Admin Console, the Seller must reconcile that purchase in the Platform within 7 days.

Related content

• Adobe Industries
• How do Adobe Price Levels work on the platform
• Adobe 3-Year Commitment
• Adobe Self-Service APIs
• How to place an Order for an Adobe Offer
• Adding/updating a Subscription from Adobe Admin Console
• How to change the Adobe Seller
• How to manage Adobe contracts in the Partner Management Portal
• How to purchase Adobe High Growth Offers
• How to apply Adobe promotion codes
• Adobe product recommendations
• Adobe mid-term Product upgrades